Ratings based on 301 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Indian Trail
Posted 16 Oct 2024
Very clean property and the staff was amazing. Room set up was great. Bed very comfortable. Bathroom was very clean and really liked the layout. The hotel is so close to the beach in a lively area. Or you can take a bus / 15-20 min cab ride to La Palma. You won’t get bored!
Comment from Hotel Management
23 Oct 2024 by Hotel Riu Festival, Hotel Management
Dear Grace,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services and we would love to host you again soon.And we wish you a lovely day, Grace!Kindest Greetings,Hotel Riu FestivalOnline Reputation Manager
by A verified traveler
Posted 19 Sep 2024
Fab hotel
Clean and tidy
A short taxi ride from the airport and regular bus service to palma.
The food was exceptional massive choice and often something different every day.
The hotel is a short walk to the beach and has a pool.
No gym or spa.
There seemed to be a lot of drunk germans about though
Comment from Hotel Management
1 Oct 2024 by Hotel Riu Festival, Hotel Management
Dear Anthony,We are very pleased to read that your experience was good.Thank you very much for choosing us and for your compliments.We really look forward to seeing you again soon, Anthony!Kindest Greetings,Hotel Riu FestivalOnline Reputation Manager
by A verified traveler
Posted 16 Sep 2024
Hotel rooms and pool area spotlessly clean. No problem getting sun beds only thing lacking is no kettle in rooms and shortage of hanging space for longer clothing
Comment from Hotel Management
30 Sep 2024 by Hotel Riu Festival, Hotel Management
Dear Valerie,We are thrilled to know you enjoyed your stay.Thank you very much for taking time to evaluate us.We will continue improving and hoping to welcome you again!Warmest Regards,Hotel Riu FestivalOnline Reputation Manager
by A verified traveler
Posted 30 Jul 2024
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by A verified traveler
Posted 9 Jul 2024 on Hotels
Amazing hotel, very clean with lovely rooms. Our stay was half-board and the food was fantastic with buffet style service, could eat as much as you wanted! The dining staff were lovely and very attentive. Compliments must go to the chefs! Cleaning service was great with friendly housemaid staff. A special thank-you to the housemaid who arranged for an extra pillow after I had asked the reception three times with no joy. Should have gone straight to the housemaid.
Only downsides were the hotel next door could be a bit noisy but our stay was during Euro 24 so this could have been a factor. Also no iron available as stated in the hotel room information.
On the whole 10 out of 10!
Comment from Hotel Management
17 Jul 2024 by Hotel Riu Festival, Hotel Management
Dear Anne,Your kind remarks are very welcome, thank you very much on behalf of our staff!We are very pleased to read you had a fantastic stay.Wishing to see you again.Warmest Regards, Anne,Hotel Riu FestivalOnline Reputation Manager
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
Excellent
Posted 17 Jun 2024 on HotelsReally lovely staff - on reception and in the restaurant and bars. I checked-in really late and out really early with no problem at all. Housekeeping great too - did the room while I was at breakfast. Loved the buffets. Great location for the beach - you get some party goers but I quite liked that atmosphere and i never lost any sleep from them. Less than 10 minutes and €20 to the airport, less than an hour and €2 to palma city - and the bus stop is nearby too.
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 19 May 2024
Very good
Comment from Hotel Management
30 May 2024 by Online Reputation Manager , Hotel Management
Dear Jennifer,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu FestivalOnline Reputation Manager
by A verified traveler
Posted 16 May 2024 on Hotels
