Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Property and staff are greay
Comment from Hotel Management
16 Nov 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear William,Thank you very much for this kind review.We are delighted to hear that you enjoyed both our property and the service provided by our team. It’s incredibly rewarding to know that our efforts contributed to a positive experience during your stay.We look forward to seeing you again soon.Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 12 Nov 2024
Staff are very polite and helpful
Comment from Hotel Management
13 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear William, Thank you very much for this kind review.We are delighted to hear that our staff made a positive impression with their politeness and helpfulness, reflecting our commitment to excellent guest service. Your appreciation for the cleanliness of our hotel and the condition of our amenities reaffirms our dedication to providing a welcoming and well-maintained environment. While we understand your concerns regarding hotel condition, we take pride in offering a range of facilities, including a fantastic outdoor pool and a variety of dining options, to enhance our guests' stays.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 28 Oct 2024
View of the harbour and old town very nice from the sea view rooms
Comment from Hotel Management
30 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you very much for this kind review.It's delightful to hear that the views from our sea view rooms provided you with such enjoyment, showcasing the harbour and old town's charm. We are also pleased that the overall room cleanliness met your expectations, contributing to a comfortable stay.We look forward to seeing you again soon.Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 18 Oct 2024
Nice modern property, rooms are standard but perfectly functionaly. Breakfast is varied but found the hot food not very hot. The location is great for sightseeing approx 20/25 min walk but there are buses and hop on hop off bus stop close by.
Only negative is that they are currently doing major road works along the main road that runs around the marina so can be a bit noisy when sitting by the pool....
Thoroughly enjoyed
Comment from Hotel Management
18 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms. Tracy,Thank you for the time taken to share your experience of staying with us.It’s rewarding to know that you found our property modern and our rooms to be functionally satisfactory. We're also delighted that our breakfast variety met your tastes, even as we note your comment regarding the temperature of the hot food. The convenience of our location for sightseeing and proximity to public transport is something we're very proud of, and we're glad it enhanced your visit.We understand that external noise from nearby roadworks detracted from the tranquility by the pool, and we hope this was a temporary inconvenience. Rest assured, we strive to provide a serene environment for our guests to relax in.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 11 Oct 2024
Lovely location with view of the marina from pool and dining room. Lobby area is very attractive and spacious.
Comment from Hotel Management
12 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear SusanThank you for sharing your experience with us.We're delighted to hear that the views from our pool and dining area added a special touch to your stay, and that you found our lobby area to be both attractive and spacious. It's pleasing to know our efforts to maintain the cleanliness of our rooms are recognized, reflecting our commitment to providing a pristine environment for our guests. However, it appears we have some areas to improve upon, and while we regret to hear that our service and room amenities did not entirely meet your expectations, we continually strive to provide the highest standard for all our guests. Rest assured, we are committed to enhancing our guest experience in every aspect.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 11 Oct 2024
Lovely hotel right opposute the marina and convenient for exploring Palma. The rooms are a little tired but perfectly clean and serviceable. The pool area is nice and pool towels available.
We had breakfast included and there was a good selection available!
Comment from Hotel Management
12 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you for sharing your experience with us.It's delightful to hear that our prime location across the marina complemented your visit to Palma, and we're glad that the cleanliness of our rooms met your expectations. We are also pleased that you enjoyed the variety of selections at our breakfast buffet. We regret that some aspects of our accommodation did not fully meet your expectations, and we appreciate your feedback on the room's condition. Our team takes pride in maintaining a welcoming pool area and it's wonderful to note that this was a highlight of your stay.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 8 Oct 2024
Beautiful hotel ! Excellent service . We will stay again .
Comment from Hotel Management
9 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear Lourdes,Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed the exceptional service provided by our team and that our commitment to cleanliness met your expectations. It's wonderful to know that our hotel's overall condition contributed positively to your stay.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 2 Oct 2024
If you book here and cant stay or have to change your plans this hotel will not care and still take all your money for not staying there. STAY AWAY
Comment from Hotel Management
5 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you for taking the time to share your review.We're truly sorry to hear that your experience did not meet your expectations. We strive to provide clear communication of booking conditions to ensure our guests can plan with confidence. While we understand changes in travel plans can be inconvenient, we aim to offer as much flexibility as possible within the constraints of our policies.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Martina Piovesan, Voice of Customer Coordinator
