Ratings based on 154 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Lovely experience. The staff is great and very polite. I wouldbgo back for sure.
Comment from Hotel Management
27 Sep 2024 by Pabisa Sofia, Hotel Management
We appreciate your rating and sincerely hope you had a wonderful experience with us. We look forward to welcoming you back in the near future!
by A verified traveler
Posted 17 Sep 2024
Worse than terrible the only way I can describe this hotel, worse experience I ever had the staff thinks they can speak to you however they want. These people should not have any business running a hotel.
Comment from Hotel Management
27 Sep 2024 by Pabisa Sofia, Hotel Management
Dear Guest,Thank you for your comments. We are sorry to hear that your stay with us did not meet your expectations. We will take your comments into consideration in order to improve and prevent such situations from occurring again in the future.We hope to have the pleasure of welcoming you back for another opportunity.Yours sincerely,Pabisa Sofia.
by A verified traveler
Posted 6 Sep 2024
great facilities freindly staff great rooms
Comment from Hotel Management
10 Sep 2024 by Pabisa Sofia, Hotel Management
Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!
by A verified traveler
Posted 12 Aug 2024
Good hotel and clean but the only minus is the noisy Germans
Comment from Hotel Management
30 Aug 2024 by Pabisa Sofia, Hotel Management
We extend our heartfelt thanks for your wonderful review! It brings us immense joy to know that you entrusted us with your holiday plans, and we are truly grateful for your generous praise. We look forward to the pleasure of your return visit very soon!
by A verified traveler
Posted 26 Apr 2024 on Hotels
Everything was spotless and everything was great thank you
Comment from Hotel Management
14 Jun 2024 by Pabisa Sofia, Hotel Management
We are overjoyed with your rating! It's wonderful to know you had such a fantastic time. We eagerly anticipate your return for more memorable moments!
by A verified traveler
Posted 8 Apr 2024
very nice but a bit far from the city
Comment from Hotel Management
11 Apr 2024 by Pabisa Sofia, Hotel Management
We couldn't be happier with your rating! It's wonderful to hear that you enjoyed your experience with us. We eagerly await your next visit, ready to create more incredible memories together!
by A verified traveler
Posted 25 Sep 2023
The beds are the worst I ever slept on.
Comment from Hotel Management
26 Sep 2023 by Pabisa Sofia, Hotel Management
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.
by A verified traveler
Posted 14 Aug 2023
.
Comment from Hotel Management
14 Aug 2023 by Hotel Pabisa Sofia, Hotel Management
We appreciate your rating and sincerely hope you had a wonderful experience with us. We look forward to welcoming you back in the near future!
by A verified traveler
Posted 9 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Hotel Pabisa Sofia, Hotel Management
Thank you so much, Wayne!
by A verified traveler
Posted 7 May 2023
The food was excellent but the rooms need upgrades. Towels were old.
Comment from Hotel Management
9 May 2023 by Roc Illetas & Spa, Hotel Management
Thank you very much Maurice, we hope to welcome you back again soon!
