Ratings based on 492 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
Lovely stay. Lovely staff, nice pool, nice spa facilities, good breakfast selection, beautiful location. As I booked one of the cheapest rooms it was in the annaex next door to the main building but was very quick and easy to get to. Still a nice clean room with aircon.
Comment from Hotel Management
26 Oct 2024 by Veronica, Hotel Management
Hello Lucy,thank you very much for the nice review.We are very glad that you enjoyed your stay with us.For next time, remember that we do have different room types also in the main building with mountain or sea view to accomodate your needs.Looking forward to welcoming you again.Best regards,Veronica
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Veronica, Hotel Management
Dear Carla,thank you very much for your score.We hope we can welcome you back soon.Best regards,
by A verified traveler
Posted 30 Sep 2024 on Hotels
Checked in to a third floor mountain facing room and checked for bed bugs like I always do. The mattress had lots of tiny blood stains so I asked to be moved and they offered to change the sheets. The hotel was completely booked so they let me stay for one night in the owner's rental apartment in a different building but wanted me to go back into the hotel room the second night. I ended up not staying the second night. They didn't charge me for that but felt more could have been done due to the whole inconvenience.
Comment from Hotel Management
26 Oct 2024 by Veronica, Hotel Management
Dear Michelle,thank you for taking the time to write a review.We will like to inform you that we work with a company that reviews and certifies the cleanliness and procedures of our hotel.Thank you for pointing that we did find a solution for you for the first night while we solved the problem and cancelled the second night with no cost.We hope we have the chance to welcome you back to show you our hotel at our best.Best regards,Veronica
by A verified traveler
Port de Soller Oasis
Posted 28 Sep 2024 on HotelsSuch a relaxing, beautiful hotel. The location and amenities are fantastic (breakfast every morning, sauna/jacuzzi reservation in spa, beach across the street, short walk to main port de soller area). The hotel is very clean and quiet at night. We had an amazing 4 nights here and would certainly come back!
Comment from Hotel Management
2 Nov 2024 by Veronica, Hotel Management
Dear guest,thank you very much for taking the time to write a nice review.We are thrilled to read that our hotel and our facilities were ideal for your needs. Also, our fantastic location in the bay.We hope we can welcome you back soon.Best regards,Veronica
by A verified traveler
Posted 24 Sep 2024
Our favorite place in all of Mallorca
Comment from Hotel Management
26 Oct 2024 by Veronica, Hotel Management
Hello Patrick!thank you so much for the nice comment.We work hard to make our guests feel like at home and love seeing them coming back year after year.Looking forward to your next visit.Best regards,Veronica
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
26 Oct 2024 by Veronica, Hotel Management
Greetings from Soller!Thank you very much for the perfect score.It is a pleasure to know that you enjoyed your stay with us.We hope we can welcome you back in the near future.Best regards,Veronica
by A verified traveler from Alloa
Posted 21 Sep 2024
Had a great holiday and the view from balcony was amazing
Comment from Hotel Management
26 Oct 2024 by Veronica, Hotel Management
Dear Rona,Thank you very much for the nice comment.We are happy to know that you liked the view from you balcony, our location in the bay is truly privileged.Looking forward to your next visit.Best regards,Veronica
by A verified traveler
Posted 16 Sep 2024 on Hotels
What a lovely hotel . Staff all pleasant and helpful . Isobel was so kind and helpful . Everywhere was clean and tidy. Super pool and sun beds . If you prefer the beach it’s literally on your doorstep. Beautiful sea to swim in . Lots of restaurants and shops nearby but still quiet and relaxing . Local bus transport good as well as the tram to Soller. Fabulous stay - thank you so much
Comment from Hotel Management
2 Nov 2024 by Veronica, Hotel Management
Dear Caron,thank you very much for your nice comment.It is a pleasure to know that you could enjoy our location in the bay and all the options that the area offers.I will gladly pass your message to Isabelle.We hope we can welcome you back soon.Best regards, Veronica
by A verified traveler
Posted 14 Sep 2024
Excellent professional and amiable service. Fabulous location.
Comment from Hotel Management
2 Nov 2024 by Veronica, Hotel Management
Dear Victoria,thank you very much for the nice comment.It is always a pleasure to know that our location was ideal for you and that you are happy with our work.We hope we can welcome you back soon.Best regards,Veronica
by A verified traveler
If you’re staying in the annexe expect 2* quality
Posted 12 Sep 2024 on HotelsReviews looked good, location great, so we booked a standard double room and were told a higher floor Mountain View room. Perfect.
On arrival we were given a ground floor disabled room 102 next to the entrance door with a view of a wall. It was dark with no privacy at all. That night the relentless slamming of the entrance door from people getting back at midnight to people leaving for flights or breakfast at the early hours was tortuous (just add a soft close hinge?!) along with the loud unsettling water pipe running behind our headboard waking us up every time someone flushed the toilet.
After 2 awful nights they moved us to room 331with a balcony but it felt like a 2* than than a 3*. We stayed at the Capri in Pollenca which was 3* and its so much better for cleanliness and quality of room. There were dead mosquitos on the walls leaving blood marks, small cockroaches in the bathroom, and an ants nest behind one of the skirting boards - we woke up to hundreds of ants attacking my rucksack one morning. The room was very tired and dated and just needs a proper clean. We were happy to leave by the end.
Seafood spaghetti at the restaurant was disgusting the worst meal of the week.
A lady working on the breakfast service with curly blonde hair and glasses was extremely rude to my partner as she was getting a coffee and we complained to management.
We do want to mention Danielle on reception and Jaime in the bar - both very nice and helpful with a great attitude.
Comment from Hotel Management
26 Oct 2024 by Veronica, Hotel Management
Greetings from Soller!thank you for taking the time to write a review.Please note that the standard room that you booked is located in different floors and we never guarante a room or a location in advance. However, we did allocate you in room 102 which is very spacious and has a terrace (something that your original booking did not include) and moved you to a higher floor as you requested at reception. We work with a company that reviews and certifies the cleanliness and procedures. But we are always thankful for all the comments so we can revise our standards. We will take your comment into account to keep improving. Best regards,Veronica
