Ratings based on 198 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
by A verified traveler
Posted 19 Oct 2024
The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
31 Jul 2024 by HSM Customer Service. , Hotel Management
Dear Dzenana,Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We hope to see you again very soon!Best regards,
by A verified traveler
Posted 4 Jul 2024 on Hotels
A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
Comment from Hotel Management
10 Jul 2024 by HSM Customer Service., Hotel Management
Dear Georgios,Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. We are also happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastronomic preferences of our customers. We are sorry to read about your problems with the noise during your stay. We hope you accept our sincere apologies. We would have liked that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. We hope to see you again very soon!
by A verified traveler
Posted 6 Jul 2023
Such a perfect hotel. Thank you!
Comment from Hotel Management
15 Jul 2023 by HSM Reina del Mar, Hotel Management
Thank you!
by A verified traveler
Posted 16 Jun 2023
The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
Comment from Hotel Management
3 Jul 2023 by HSM Customer Service, Hotel Management
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. The area that you have chosen is known for its nightlife and for the parties that are organized during the summer. We would like to mention that we have more hotels spread over different areas of Mallorca that could be more adjusted to your preferences. We would like you to give us another opportunity and continue to count with your confidence!Best regards, HSM Customer Service.
by A verified traveler
Posted 9 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by HSM Customer Service, Hotel Management
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.
by A verified traveler
Posted 8 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by HSM Customer Service, Hotel Management
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.
by A verified traveler
Posted 12 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by HSM Customer Service, Hotel Management
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.
by A verified traveler
Posted 12 Sep 2022
Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Comment from Hotel Management
12 Sep 2022 by HSM Customer Service, Hotel Management
Dear guest, Thank you very much for your lovely comment. We are very pleased to know that you have enjoyed your holidays in our hotel. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. For that reason, we will congratulate our staff for their great job. Our main objective is that our customers feel like home. We will be pleased to receive you again at our hotel!Best regards, HSM Customer Service.
