Ratings based on 257 Verified Reviews

3.7 out of 5
48% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jul 2024
2 out of 5
by A verified traveler

Posted 7 Jul 2024
Not good
3 out of 5
by A verified traveler

Not worth the money

Posted 6 Jul 2024 on Hotels
Room had not been properly cleaned - found an old used razor in bathroom and surfaces were dirty. I told reception and hey just said they would inform housekeeping but offered no remedy or compensation. I cleaned the room surfaces myself in the end. The room was above the restaurant area and the room stank of food in the evening. Did not feel like a 4 star hotel. Over 180 euros for 1 night was not worth it.
5 out of 5
by A verified traveler

Posted 24 Jun 2024
Na
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jun 2024 on Hotels
4 out of 5
by A verified traveler

Very clean and spacious

Posted 30 May 2024 on Hotels
We stayed for 5 nights on a family trip and found the room to very spotlessly clean, comfortable and damage-free. The pool area is spacious and clean, towels are a €10 deposit. There is a separate kids area and the main pool doesn’t have a shallow end. We paid for half board and where breakfast was excellent, dinner time was adequate and lots of Mediterranean cuisine. We had assumed that drinks would be included for our half board meals but there was an extra charge, so be careful not to be caught out. We hired a car as there is nothing to do in the immediate area but Arenal is a short drive and Palma is easily accessible too.
2 out of 5
by A verified traveler

Posted 17 May 2024
The room facilities for disabled guests are totally unsuitable having requested an accessible room. I can't understand how this hotel achieved 4 stars. Ive stayed at better 2 star hotels. It makes the rating system a joke.
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
Dear Anthony,Thank you for your feedback.We are sorry we did not meet your expectations. We take note of your comments. The opinions of our guests are highly valued, as they help us to improve.Kind Regards,Best Delta
4 out of 5
by A verified traveler

Muy bien pero con detalles

Posted 14 May 2024 on Hotels
La habitación es tal se ve en las fotos. Lo único malo es que no era una cama de dos plazas, sino dos camas individuales juntas y armadas por separado. El agua de la ducha era muy molesta, regulabas la temperatura y constantemente iba cambiándose sola, de helada a hirviendo. Bañarse era un calvario. El inodoro x la noche no tenía presión de agua y no drenaba. El desayuno un 20, más que excelente al igual que el trato del personal. Al limpiar la habitación no repusieron jabón ni cambiaron toallas, solo armaron la cama.
3 out of 5
by A verified traveler

Posted 27 Apr 2024
Great hotel with lots of activities for children. We loved the splash park!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Aug 2023 on Hotels
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