Ratings based on 122 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Good value
Comment from Hotel Management
11 Jun 2024 by El personal y dirección del hotel, Hotel Management
Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Greetings from Mallorca.
by A verified traveler
Posted 9 May 2024
The location is excellent, right on the beach! Hotel is clean. The staff at front desk were very helpful. However, the staff (short blond women and the tall/skinny guy) in the dinning room were in the combat mode rather in the service mode. We brought the breakfast and dinner package via Expedia, but no one mentioned to us any drink wasn’t part of the package although it’s the buffet. They neither presented the list of the drinks nor asked English speaking staff for help, instead speaking Spanish so loudly in the dinning room and I was literally asked if we had money, in English. NOT ACCEPTABLE. To put things in perspective, since we don’t drink, the cost for the drinks were about 5 Euro, like the cost to one ice cream. This were on for 3 dinners out 5. They need to be retrained. Clearly, there was a language barrier, but more importantly it was the attitude, as we travel around the world, language barrier becomes much less issue nowadays.
Comment from Hotel Management
10 May 2024 by El personal y dirección del hotel, Hotel Management
Thank you for sharing your feedback. We apologize for the inconvenience you experienced regarding the dining room staff's attitude and the lack of clarity about the drink package. We take your comments seriously and will address these issues with our team. Communication and service excellence are paramount, and we regret that we fell short of your expectations. Your insights will help us improve. We hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Poor view
Posted 20 Apr 2024 on HotelsWe paid extra for the sea view, but ended up with a very restricted view on the 1st floor. In my opinion the should not charge extra for such a poor view
Comment from Hotel Management
23 Apr 2024 by El personal y dirección del hotel, Hotel Management
We are sorry to hear of your disappointment regarding the view from your room. All rooms have a sea view as advertised,
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
15 Apr 2024 by El personal y dirección del hotel, Hotel Management
Gracias por su tiempo en completar nuestra encuesta. Estamos muy contentos de saber que estuvo satisfecho con su estancia en general. Esperamos poder volver a tenerlo con nosotros y seguir cumpliendo con sus expectativas.
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
14 Jun 2023 by Hoteldirektion & das Team vom HIPOTELS Don Juan, Hotel Management
We would like to thank you for taking the time to write this review on our HIPOTELS hotel Don Juan in Cala Millor.Greetings from Mallorca.
by A verified traveler
Posted 25 Aug 2022 on Hotels
Comment from Hotel Management
29 Aug 2022 by Hotel management & the team of HIPOTELS Don Juan, Hotel Management
We would like to thank you for taking the time to write this review on our HIPOTELS hotel Don Juan in Cala Millor.Greetings from Mallorca.
by A verified traveler from Cardiff
Posted 29 Oct 2021
Comment from Hotel Management
27 Apr 2022 by Hotel management & the team of HIPOTELS Don Juan, Hotel Management
We would like to thank you for taking the time to write this review on our HIPOTELS hotel Don Juan in Cala Millor.
Greetings from Mallorca,
by A verified traveler
Nice view, rooms lack certain amenities
Posted 20 Aug 2021 on HotelsThere is no mini fridge in the room and the beds were on wheels which meant the beds moved constantly. However the seaview was great.
Comment from Hotel Management
23 Aug 2021 by Hotel management & the team of HIPOTELS Don Juan, Hotel Management
We would like to thank you for taking the time to write this review on our HIPOTELS hotel Don Juan in Cala Millor.
Your feedback about our hotel means a lot to us. Suggestions are also very important to us, as they help us determine in which areas we still need to improve.
Greetings from Mallorca,
Your hotel management & the team of HIPOTELS Don Juan
by A verified traveler
1st time Mallorca - very good
Posted 15 Aug 2021 on HotelsThe hotel is very nice and clean. The staff was helpful and friendly and in particular the restaurant staff was very nice. We would def stay here again.
Comment from Hotel Management
16 Aug 2021 by Hotel management & the team of HIPOTELS Don Juan, Hotel Management
We would like to thank you for taking the time to write this review on our HIPOTELS hotel Don Juan in Cala Millor.
Your feedback about our hotel means a lot to us. Suggestions are also very important to us, as they help us determine in which areas we still need to improve.
Greetings from Mallorca,
Your hotel management & the team of HIPOTELS Don Juan
by A verified traveler
Posted 20 Jul 2021 on Orbitz
I was very disappointed with the poor treatment we were given from some of the hotel staff. The air conditioner in our room was not working when we arrived and they wanted us to stay overnight in this hot room after traveling 10 hours. They refused to give us another room. Eventually, it was fixed in a short time. Our bed sheets were not changed throughout our stay (7 days). I purchased my own. They did not provide soap or shampoo. The room was not swept nor vacuumed. The safe did not work. It’s a no frills hotel. If you wanted an iron or a pool towel you had to pay for it. The floor light outside our room did not work. You had to walk in the dark to the elevator. We pointed these things and nothing was done. I didn’t want to ruin my vacation, so I said nothing more. The hotel is right across the street, which was a plus. I do not recommend this hotel. Stay at your own risk.
Comment from Hotel Management
21 Jul 2021 by Hotel management & the team of HIPOTELS Don Juan, Hotel Management
We are sorry that you have felt bad at the hotel, the sheets and towels are changed every 3 days, the rooms are cleaned daily.
The pool towels are with deposit at the end when you return the towels the money is returned
The safe has to be activated at reception.
