Ratings based on 379 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Booked through Expedia for myself and my 17 year old daughter. Expedia require you to state child's age and yet hotel charged me nearly 300 euros extra. Both companies then continued to blame each other rather than recognise the inconvenience and extreme cost to a customer. Will not book through Expedia again or this hotel chain. Bad communication and I'm greatly out of pocket.
Comment from Hotel Management
5 Nov 2024 by Subdirectora, Hotel Management
Dear Jean,we understand your resentment and we are very sorry for that. We have received in our sistem your reservation for one room for one adult and one baby.Because of this we had to calculate for the 2nd person (from 12years it is adult).We kindly ask for your understanding.Kind regards,Hotelmanagement & team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by subdirectora, Hotel Management
Dear Mr.Laurent, thank you very much for your excellent feedback and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad that you have had a pleasant stay and hope to welcome you soon again with us!Kindest regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 7 Aug 2024
I would like to share some aspects of my and my husband's stay throughout our stay .
When we arrived in front of the building, we were pleasantly surprised. A new building, beautiful on the outside as well as on the inside, with quite a few facilities. The reception served us with a glass of cold lemonade, which I found to be a very nice gesture.
They handed us the keys, and we were eager to see the room. When we opened the door, a strong unpleasant smell was noticeable. We didn't pay much attention to this. It was something minor for us. The room seemed very spacious, with a rather beautiful view of the pool.
However, I was unpleasantly surprised when I saw a lot of hair in the bathroom, both in the corners and on the towel, as well as a cockroach near the round drain in the bathroom. We didn't want to ruin our vacation, thinking that this could happen to anyone.
We called the reception a few hours later because we needed an iron. They said they would send someone from housekeeping to bring it to us. I believe we waited about 40 minutes for someone to come and bring us what we needed.
We wanted to take a shower, but the water pressure was very low, and the water was very hot. When we tried to adjust it to a normal temperature for showering, it either became too cold or too hot. We called the reception to tell them that it was impossible for us to take a shower, but unfortunately, nothing was resolved, leaving us to decide whether to take a shower or not with that water.
Comment from Hotel Management
23 Aug 2024 by subdirectora, Hotel Management
Dear Mrs.Adriana,thank you very much for your feedback about your experience during your stay and for to choose HIPOTELS Hipocampo Palace & Spa for your holidays en Mallorca. Our guests’ feedback helps us to improve our service and understand what is important to our guests.We deeply regret that your stay at our hotel did not meet your expectations and would like to apologize for any inconvenience caused.If something is not to the satisfaction of our guests we try to remedy the situation as quickly as possible. The hotel is currently fully booked, so if you have had to wait longer for a solution, which we are very sorry about.If you had told us that you were not satisfied with the cleaning en general or the towels/bed linen, of course we would have sent housekeeping to your room again.All our employees try to offer our guests the best possible service to ensure they have a wonderful holiday.We apologize again if we could not give you the impression.We wish you all the best .Kindest regards,
by A verified traveler
Great location and even better service
Posted 22 Jul 2024 on HotelsA three night stay at this hotel and their service truly blew me away. Pro-active and extremely considerate. As an example, I arrived late on Thursday evening and even though I had missed dinner they offered to bring to my room some food. It consisted of a large and delicious salad, a charcuterie plate with cheese, bread rolls and fruit. Then on the day of my departure, as I was leaving very early they offered me an early breakfast. Their attention to service was impeccable. As for the room the bed was very comfortable and the cleanliness was 10 out of 10. Would highly recommend it.
Comment from Hotel Management
22 Jul 2024 by subdirectora, Hotel Management
Dear Mrs.Romina,thank you very much for your excellent review and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It is a pleasure for us to knwo that your felt very comfortable with us and enjoyed our services.It would be a great pleasure to welcome you soon again as our clients!Kindest regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Well done to the Hipocampo Palace Spa
Posted 22 Jul 2024 on HotelsWe have stayed at the Hipocampo Palace before, my wife and I enjoyed it so much we returned again this year.From the start to the end it was amazing. All the staff from Reception, restaurant and to the house keeping it was faultless.The only negative comment I have is to say 2 weeks went by so quickly, time flies when your having fun . Well done to all at hotel we shall return.
Comment from Hotel Management
22 Jul 2024 by subdirectora, Hotel Management
Dear Mrs. Alan,thank you very much for your excellent review and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It is a pleasure for us to know that you and your wife felt comfortable with us and ejoyed your time in the hotel. We hope to welcome you next year again!Kindes regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 31 Mar 2024
Well maintained gardens and quality feel to receptions , bar area , rooms etc. Excellent choice for evening meal buffet and breakfast
Comment from Hotel Management
1 Apr 2024 by subdirectora, Hotel Management
Dear Ben,thank you very much for your excellent review.We are very pleased that you have did enjoyed your stay with us and hope to welcome you back soon again.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by subdirectora, Hotel Management
Dear Yvonne,thank you very much for your very good review and your stay at the hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad to know that you have hade a great stay.We hope to welcome you soon again as our customer!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by subdirectora, Hotel Management
Thank you very much for your excellent review and for your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It would be a pleasure to welcome you soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by subdirectora, Hotel Management
Thank you very much for your rating and another stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We hope to welcome you soon again with us.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
27 Aug 2023 by subdirectora, Hotel Management
Thank you very much for your rating and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We regret that your stay did not meet your expectations.We wish you all the best,Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care
