Ratings based on 996 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Toni Vicens - RRPP Hipotels Gran Playa de Palma, Hotel Management
Dear Wilfredo,Thank you very much for your 5-star rating! We’re thrilled to know you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Toni Vicens PR Hotel Hipotels Gran Playa de Palma #Hipotels #Wecare
by A verified traveler
Posted 29 Aug 2024
Nice modern hotel, half board is really good and different choice for dinner every night.
Comment from Hotel Management
30 Aug 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Annelis,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our modern hotel and appreciated the variety and quality of the half-board dinner options.It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Best regards,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare
by A verified traveler
Posted 9 Aug 2024
The property is new, very good but very busy. The areas around hotel, is for younger Europeans not British. Not suited to older people
Comment from Hotel Management
10 Aug 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear John,Thank you for taking the time to share your feedback. We are glad to hear that you found our property to be of high quality. We appreciate your comments regarding the surroundings and understand that preferences can vary.Our goal is to ensure that every guest has a comfortable and enjoyable stay. Should you choose to visit us again, please feel free to reach out to us directly, and we would be happy to assist you in making your stay as pleasant as possible.Best regards,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare
by A verified traveler
Posted 20 Jul 2024
My AC would not work even though I followed all of the instructions from the very rude front desk. The room had no coffee or a mini bar as was advertised. The bar stuff was not knowledgeable about common cocktails. The bathroom was also not fully stocked. The only positive was the comfortable bed and the helpful overnight concierge. It was far too expensive to feel so uncomfortable and be treated poorly.
Comment from Hotel Management
20 Jul 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Dana,Thank you for sharing your feedback with us. I am pleased to hear that you found the bed comfortable and appreciated the helpfulness of our overnight concierge. Your positive remarks are greatly appreciated.Regarding the minibar and coffee maker, these amenities are available upon request in our double rooms. In our Junior Suites and Suites, they are pre-arranged. We regret any inconvenience this may have caused and wish you had informed us during your stay so we could have promptly addressed the issue.Your comments about the bar staff's knowledge and the bathroom amenities have been noted. We will use your feedback to enhance our service and ensure all our guests have a seamless experience.We hope to have the opportunity to welcome you back and provide a stay that meets all your expectations.Best regards,Toni Vicens PR Hotel Hipotels Gran Playa de Palma**** #Hipotels #Wecare
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Sean,Thank you for your wonderful review and perfect rating. We are delighted to hear that you had such a positive experience at our hotel. Your satisfaction is our top priority, and it's always rewarding to know that our efforts are appreciated.We look forward to welcoming you back on your next visit.Best regards,Toni Vicens PR Hotel Hipotels Gran Playa de Palma**** #Hipotels #Wecare
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Åsa,Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had a fantastic experience at Hipotels Gran Playa de Palma. Your perfect score of 10 out of 10 is greatly appreciated and motivates our team to continue providing exceptional service and experiences for our guests.We are thrilled that you enjoyed your stay and found everything to your satisfaction. If there is anything specific you particularly liked or any suggestions you have for us, please feel free to share. We are always looking for ways to enhance our guests' experiences.We look forward to welcoming you back in the near future for another memorable stay. Thank you once again for choosing Hipotels Gran Playa de Palma!Best regards,Toni Vicens PR Hotel Hipotels Gran Playa de Palma**** #Hipotels #Wecare
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Fabian,On behalf of the entire team at Hotel Hipotels Gran Playa de Palma, we want to extend our heartfelt thanks for your outstanding review. We are delighted to hear that you enjoyed your stay and that our hotel met your expectations.Your satisfaction is our top priority, and it is wonderful to know that our efforts have contributed to making your stay a memorable one.We look forward to welcoming you back in the future and hope to exceed your expectations once again. Thank you for your support and for choosing our hotel.Sincerely,Toni Vicens PR Hotel Hipotels Gran Playa de Palma**** #Hipotels #Wecare
by A verified traveler
Posted 15 Jun 2024
Excellent service, excellent food, very comfortable room and pool area - totally recommend
Comment from Hotel Management
24 Jun 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Andrew,Thank you for your fantastic review! We're delighted to hear that you enjoyed our excellent service, food, and comfortable room and pool area. Your recommendation means a lot to us. We're looking forward to welcoming you back for another exceptional stay.Best regards,Toni VicensPR Hotel Hipotels Gran Playa de Palma****#Hipotels#Wecare
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Thomas,Thank you so much for your perfect rating! We are thrilled to hear that you had such a positive experience at our hotel. Your feedback is greatly appreciated and encourages our team to continue delivering exceptional service. We look forward to welcoming you back in the future.Best regards,Toni Vicens PR Hotel Hipotels Gran Playa de Palma**** #Hipotels #Wecare
by A verified traveler from san diego
Posted 8 Jun 2024
Great hotel a block from the beach. They offer a great breakfast and dinner buffet. The room we stayed had a view of the 2 swimming pools and partial ocean view.
Comment from Hotel Management
24 Jun 2024 by PR Hotel Hipotels Gran Playa de Palma, Hotel Management
Dear Oscar,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great breakfast and dinner buffet, as well as the views from your room. It’s fantastic to know that our location, just a block from the beach, and the views of our swimming pools and the ocean made your stay enjoyable. Your kind words are much appreciated, and we look forward to welcoming you back for another great stay.Best regards, Toni Vicens PR Hotel Hipotels Gran Playa de Palma**** #Hipotels #Wecare
