Ratings based on 533 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
If you only care about the Beach, this is your place. But if you have the slightest standard you'll regret your stay. The Hotel was too expensive for the amenities and service it provided. Bed was very hard, no extra pillows, no Gym, cocktails at the bar were a joke (no idea what a Vodka Martini was), Breakfast buffet only until 10:30am and the food was not fresh. The Hotel has no main entrance to the street!! We had to park on the street the first day because they only have 10-12 parking spots. No help with the bags. STAY AWAY!
Comment from Hotel Management
25 Nov 2024 by Josep, Hotel Management
Dear guest Pablo,First of all we want you to know that we appreciate you taking the time to notify us about your holiday at HM Gran Fiesta and we are sorry that you felt your experience was not as perfect as it should have been.It disappoints us to read that you weren't satisfied with your room and the amenities provided.Please also accept our sincerest apologies for breakfast and bar service and the parking as well.Your comment helps us to improve our service!Once again we want to thank you for sharing your comments of our hotel and although it would appear that this was not the perfect fit for your travel party on the occasion, we hope that you will join us again at one of our many other beautifully located HM hotels for your next vacation.Yours Sincerely,Josep
by A verified traveler
Posted 21 Nov 2024
This was our second stay at the hotel. We really like the facility’s and the friendly staff
Comment from Hotel Management
25 Nov 2024 by Guest relations manager, Hotel Management
Dear StevenIt brings us great joy to learn that you chose to stay with us a second time and found our facilities and staff to your liking. Our team is committed to providing a friendly and welcoming atmosphere for all of our guests. Your kind words reflect the environment we strive to create every day. We hope to have the pleasure of welcoming you back for many more enjoyable stays in the future.Diana Villanueva AubesoHM Gran Fiesta
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by HM Gran Fiesta, Hotel Management
Dear Mr Louis,first of all we want to thank you for choosing us for your holidays.We hope you had a pleasant stay and that you will not hesitate to visit us again if you return to the island.Kindest regards,HM Gran Fiesta
by A verified traveler
Posted 15 Sep 2024
The breakfast buffet was amazing. Good sized pool with many lounging spots. Just walk a few steps to beach. Get a sea view- otherwise your balcony looks on to other buildings.
by A verified traveler
Posted 23 Jul 2024
Nice hotel, good food , not far from airport so ideal for a short break. 3 pools one rooftop, one beach front and one indoor . Would stay again .
Comment from Hotel Management
24 Jul 2024 by Nerea L., Hotel Management
Dear guest!We want to thank you for choosing us for your stay in Palma. We really appreciate your kind words, and we are really happy to read that you enjoyed our food and our facilities. Thank you again for your words, it helps us get better everyday. We will be delighted if you decide to come back in your next visit to the island. Please do not hesitate to contact us if we can help you. Kind regards.
by A verified traveler
Posted 15 Jul 2024
Lovely hotel, clean tidy and great breakfast also near restaurants and shops.
Comment from Hotel Management
15 Jul 2024 by Josep, Hotel Management
First of all we want to thank you for choosing us for your holidays in HM Gran Fiesta. We are very glad to read that you have enjoyed your stay with us, it is our main goal // Thank you so much for your nice words, it helps us to improve our services, it helps us to get better day by day.. We will be delighted if you decide to come back in your next visit to the island. Please do not hesitate to contact us if we can help you. Kindest regards, HM Gran Fiesta!
by A verified traveler
Posted 14 Jul 2024
Good location, clean, good food at the restaurant.
I was expecting a very friendly staff…especially at the restaurant…
The room was very small for a couple
I never saw a single napkin in the room…
I never seen any hotel room that do not offer any appliances for coffee or tea, or even a hot water… my wife doesn’t drink a cold water and we had to go outside of the hotel in the other shops.
Comment from Hotel Management
14 Jul 2024 by Josep, Hotel Management
Dear Hysen,First of all we want to thank you for choosing us for your holidays in Palma. We deeply regret not been able to reach your expectations. We will take note of your comments and try to fix the problem.Thank you for sending us your feedback, it helps us to improve our daily work. Having our customer's opinion is very important to us.We hope you can trust in us again for your next visit to Mallorca. Please do not hesitate to contact us if we can help you. Kindest regards, HM Gran Fiesta!
by A verified traveler
Posted 23 Jun 2024
The beach is amazing but for miles in each direction there is nothing to walk to. It is just a lot of cheap souvenir shops and Spar shops. We were so pleased the hotel was excellent and we did not have to go out for a walk.
Comment from Hotel Management
24 Jun 2024 by Nerea P., Hotel Management
Dear Kevin Harry,First of all we want to thank you for choosing us for your holidays in Palma. We are very glad to read that you have enjoyed your stay with us, it is our main goal. Thank you so much for your nice words, it helps us to improve our services, it helps us to get better day by day. We will be delighted if you decide to come back in your next visit to the island. Please do not hesitate to contact us if we can help you. Kindest regards, HM Gran Fiesta!
by A verified traveler
Posted 1 Jun 2024
Staff was very polite and helpful….resort decor was very chill w/ beach/coastal vibe which was very conducive to relaxing…budget value for the food was excellent….not to mention the great cafe viennese…
Comment from Hotel Management
1 Jun 2024 by Nerea L. , Hotel Management
First of all we want to thank you for choosing us for your stay in Palma.We are very glad to read that our staff was helpful, that you liked our hotel and you felt relaxed. It is our main goal to provide the best experience to our guests, getting better day by day. We will be delighted if you decide to come back in your next visit to the island. Please do not hesitate to contact us if we can help you. Kindest regards, HM Gran Fiesta!
