Ratings based on 74 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
We had a great time in this hotel. It was close to everything and the town was open late. The rooms were spacious and clean. Everyone was so nice and the breakfast buffet was spectacular food. I definitely will be coming back and telling people to stay here.
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Excellent location,perfect holiday
Posted 12 Oct 2024 on HotelsThis was a short break prior to heading to Arenal to go sailing. I really wish i could have stayed longer. Everything was great, the staff, the room, the restaurant. Lots of choice from the buffet and the a la carte was excellent. Will definitely be returning for a longer stay
by A verified traveler
Posted 23 Jul 2024
Wonderful location, right on the beach and walk to many restaurants, marina and shops. Nice room size, bed and linens. The bathroom needs updating but it was functional. Lovely staff.
Comment from Hotel Management
18 Aug 2024 by Oussama-Front office, Hotel Management
Dear Lauren,Thank you very much for choosing Grupotel Rocador for your holiday in Mallorca and for sharing your positive experience with us.We are glad to hear that you enjoyed your stay, and we appreciate your suggestions, which we will consider in order to continue improving our services.We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back soon.Best regards,
by A verified traveler
Posted 12 Jun 2024
Wonderful location with beach access and a great breakfast. Very easy to walk around no need for a car. Very helpful staff
Comment from Hotel Management
9 Jul 2024 by María Kuznetsova - front office manager , Hotel Management
Dear Michele,First of all, thank you very much for choosing Grupotel Rocador for your stay. We are pleased to hear that you had a positive experience, and we greatly appreciate the excellent rating you gave us.We deeply value your feedback, as we always strive to offer the best possible service. Knowing that you enjoyed your stay is our greatest motivation.Thank you once more for staying with us, and we hope to see you soon.Best regards,
by A verified traveler
Excellent Holiday.
Posted 7 May 2024 on HotelsMy week's stay at the Hotel Rocador was superb. Location was perfect, situated at the side of the beach and just minutes away from the main shopping/restaurant area.
All the staff, including reception, restaurant and cleaning were genuinely very friendly and helpful. I had a problem with my booking (my fault, not the hotel's) and the reception staff were wonderful, they persevered until the problem was solved and it was done not because they felt they had to but because they wanted to make my holiday more enjoyable. It was my daughter's birthday while we were there and a bottle of wine was delivered to her room even though we hadn't mentioned her birthday to anyone - this is systematic of the kind of customer satisfaction they aspire to throughout the hotel.
The food at the hotel was some of the nicest I have ever had in over 30 years of holiday travelling and there was always a friendly reception when entering the restaurant. The rooms were well appointed and cleaned carefully everyday.
Overall, I could not find fault with anyone or anything and plan to return next year as I know I will not be disappointed in any way.
Comment from Hotel Management
9 Jul 2024 by María Kuznetsova - front office manager , Hotel Management
Dear Dave,First and foremost, thank you for choosing Grupotel Rocador for your stay. We are delighted to hear that your experience exceeded your expectations.We sincerely appreciate your feedback. We are constantly striving to provide the best possible service, and it is wonderful to know that our staff helped make your holiday more enjoyable. Your satisfaction is our greatest motivation.Thank you once again for staying with us, and we look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 21 Apr 2024
See above
Comment from Hotel Management
22 Apr 2024 by María Kuznetsova - front office manager , Hotel Management
Dear Michael, We sincerely thank you for choosing our hotel for your vacation in Mallorca and for your valuable positive feedback. We are delighted to hear that you enjoyed your stay and our exceptional location right on Cala Gran beach. We hope to have the pleasure of welcoming you back soon.Best regards
by A verified traveler
Excellent
Posted 15 Apr 2024 on HotelsHotel is perfectly located in the centre of Cala D’or. The room was extremely clean and well equipped and breakfast was fantastic!
Comment from Hotel Management
22 Apr 2024 by María Kuznetsova - front office manager , Hotel Management
Dear Sarah,Thank you sincerely for choosing our hotel for your vacation in Mallorca and for your valuable positive feedback. We are delighted to hear that you enjoyed your stay, savored our delicious breakfast, appreciated our exceptional location right on Cala Gran beach, and were pleased with our excellent cleaning service.We hope to have the pleasure of welcoming you back soon.Best regards,
by A verified traveler
Posted 20 Sep 2023
I found this hotel to be very tired and in need of a lot of work. The day I arrived the only elevator they had was broken, 2 days later when I was leaving, it was still broken. My room smelled of mold which was very concerning, I spoke with the guys at reception and they gave me another room on a higher floor which was better (first time I have ever asked a hotel for a room change, so it was that bad). The hotel was dark and dingy and not very clean. The breakfast buffet was average, nothing special. The staff were kind and helpful and the location as great. However, it was hardly a 2 star in my opinion. I couldn't wait to leave.
by A verified traveler from Prescot
Posted 6 Jul 2023
Comment from Hotel Management
7 Jul 2023 by Angeles Portillo, Hotel Management
Dear Mr.Prescot,We are very pleased to read your review. We are very proud to hear that you have had a nice stay with us.Hope to see you next year.
