Ratings based on 104 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
Title: Disappointing and Unacceptable Treatment
We stayed at Grupotel Mallorca Mar in Cala Bona for 7 days (18/08/2024) on a half-board basis, and our experience was far from satisfactory.
Upon arrival, we were only given a card to show when going to eat, with no further instructions. On the first day, we waited at the entrance of the dining area for five minutes, expecting someone to check us in, but no one came. When we asked a staff member, we were simply told to sit anywhere. This lack of organization set the tone for the rest of our stay.
However, the most distressing incident occurred on the 5th day during dinner. My child, holding a plate of food, was suddenly grabbed by the wrist by the lady in charge of the dining room. She demanded to know where my child's wristband was. My husband, who had just arrived at the table, immediately showed the card, but there was no apology—just a dismissive "Ah, okay." This lady had seen us at breakfast and dinner for five days, yet chose to physically confront a child instead of addressing an adult. Touching someone's child is completely unacceptable, and any professional would know to approach an adult in such situations. If the staff were properly organized, someone should have been at the dining room entrance to check us in.
When I went to the reception to complain, the response was shockingly indifferent. I was told, "Oh, that shouldn’t have happened. Someone should have checked as you arrived." That was it—no apology, no foll
by A verified traveler
Posted 13 Aug 2024
It was a excellent stay would recommend to anyone
Comment from Hotel Management
23 Sep 2024 by Grupotel Mallorca Mar , Hotel Management
Dear Mr Kenneth, Thank you fur choosing Grupotel Mallorca Mar as your holiday destination and for sharing such a wonderful review. We could not be any happier to know that you enjoyed your stay with us. We would love to welcome you back soon! Best regards, Isabel Maria Assistant Manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
23 Sep 2024 by Grupotel Mallorca Mar , Hotel Management
Dear Mr Matthew, Thank you for choosing Grupotel Mallorca Mar and for giving us a review. We would like to know more about your experience! We would be pleased to read you if you wish to share a more detailed review of your stay. Please notice, that your comments help us to improve. We hope to welcome you back in the future. Best regards, Isabel Maria Assistant Manager
by A verified traveler
Would stay again
Posted 6 May 2024 on HotelsMore of a complex than a hotel, had to drive around twice to find check in.
Dissapointed with communication. reported on the first night that the heating, cooling was not working and the patio door would not lock, these issues were ignored.
Otherwise, very good stay and fantastic choice of food.
Comment from Hotel Management
7 May 2024 by Fernando aliaga, Hotel Management
Dear Kevin,Thank you very much for your recent stay at Mallorca Mar. And thank you for such a detailed comment. We are sorry to hear that you found some inconveniences related to the heating/ AC system and ill make sure that I pass your message to the relevant person.
by A verified traveler
Posted 2 May 2024
Staff were friendly, rooms exceptiinally modern and clean . Food was very impressive , hugely surprised at the quality and variety. The chefs do a grand job ! Would defintely return
Comment from Hotel Management
3 May 2024 by Fernando aliaga, Hotel Management
Dear Suzanne,Thank you very much for such a beautiful comment!! Ill make suer i pass your feedback to all the departments related as they will be over the moon to hear that you enjoyed our hospitality.Kind regards,Fernando Aliaga
by A verified traveler
Posted 22 Oct 2023
3rd visit to this hotel, caters very well for families especially with young chikdren. Large pool areas with plenty of sunbeds. Plenty of choice in the buffet restaurant abd short walk to the resort of Cala Bona
by A verified traveler
Posted 31 Jul 2023 on Hotels
by A verified traveler
Posted 10 Jun 2023
The cleanliness around pool area was poor staff lovely food good but needed to be warmer room very good once Ac was working
by A verified traveler
Posted 21 Sep 2022
by A verified traveler
Couple from Ireland
Posted 10 Aug 2019 on HotelsGreat stay beautiful hotel... plenty of sun beds , brilliant choices of food and drinks ..
The tui staff were very entertaining all day. Very clean hotel ,rooms cleaned every day , bar was very good lots of different drinks to choose from on the all inclusive holiday..
