Grupotel Gran Vista & SPA Reviews

Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you found the hotel clean and our staff helpful. We appreciate your comments regarding the layout and spaciousness of the room. However, we regret that certain aspects did not fully meet your expectations. Your observations are valuable to us as we continually strive to improve our guests' experiences.We hope to have the opportunity to welcome you back in the future.Kind regards,the entire team at Grupotel Gran Vista & Spa

Dear Joanne,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our check-in staff lovely and efficient, and that you enjoyed the quality of our food. It’s also wonderful to know that you received excellent service from the lady with the big dark glasses and red lipstick, as well as from our roof bar and pool snack bar teams. Your kind words about their friendliness and efficiency are much appreciated.We apologize if the demeanor of some of our other staff didn’t meet your expectations. We’ll address these points with our team to ensure a more consistently positive experience for all our guests. It’s also great to hear that you encountered one housekeeper who went above and beyond, providing the level of service we always aim for.Additionally, we’re pleased to hear that the nearby beach and surrounding shops and restaurants contributed to your overall enjoyment of the area.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future, ensuring an even more enjoyable stay.Best regards,The entire team at Grupotel Gran Vista & Spa

Dear Nina,Thank you for sharing your feedback with us.We are pleased to hear that you enjoyed our breakfast, the modernity of our rooms, and the stunning rooftop bar. We're also glad that our location and transport links contributed to a pleasant stay.Regarding the beds, please note that for future stays, we can arrange the beds with double bedding and secure them together upon request. Simply contact our reception team, and we will be more than happy to assist with this.We regret to learn that the pool and sunbathing areas did not meet your expectations. These are facilities that we usually receive positive feedback on, so we take your comments seriously and will consider them for future improvements.Thank you once again for your review. We look forward to the opportunity of welcoming you back and providing an even better experience.Kind regards,the entire Grupotel Gran Vista & Spa team

Dear Celina,Thank you for taking the time to share your feedback. We appreciate your kind words regarding our convenient location, multiple pools, and the quality of our spa.We would like to clarify a few points raised in your review. Our establishment is advertised as a hotel with a complementary spa, not as a spa hotel per se. Additionally, we proudly present ourselves as a family-friendly hotel, welcoming both families and children alongside our spa facilities.Regarding the evening entertainment, we wish to inform you that our shows vary daily, and we do not offer karaoke or similar activities on any night of the week. Our entertainment includes acrobatic performances, an illusionist, a Disney show, tribute bands such as ABBA and Frank Sinatra, as well as 80s music. We do, however, have a mini disco for children that lasts 30-45 minutes and takes place earlier in the evening, allowing adults to enjoy the main shows afterward. It is important to note that the mini disco is held in our main bar lounge, while our rooftop bar remains free of children's programming, offering a tranquil space to enjoy a beautiful sunset.Regarding the roof leak you experienced, this was due to an unusually severe storm that affected the entire area and caused weather alerts for several days. The issue was explained to you at the time; we were fully booked, and due to the high occupancy in August, no alternative rooms were available. Furthermore, to properly repair such an issue, the affected area must first be completely dry, which regrettably takes time. The leak was minimal, and we apologise for any inconvenience this may have caused.Lastly, we are uncertain about the "amenity" you mentioned. If you are referring to special requests related to your honeymoon, we have no record of such a request. We do provide amenities upon request at the reception desk. If you typically mention a honeymoon at every hotel for complimentary amenities, we regret to inform you that we do not automatically provide these without a prior request.We sincerely appreciate your feedback and hope you might consider visiting us again for a spa day or perhaps a different experience in the future.Kind regards,the entire Grupotel Gran Vista & Spa

Dear Andrew,Thank you for your positive rating! We are glad to see that you had a great experience with us. Your feedback is valuable and helps us continue to improve our services.If there are specific aspects of your stay that you particularly enjoyed or any areas where we can enhance your experience, we would appreciate hearing your thoughts.We look forward to welcoming you back in the future.Kind regards,the entire Grupotel Gran Vista & Spa team

Dear Stuart,Thank you for your positive review and for choosing our hotel for your family stay. We're delighted to hear that you found our hotel excellent for families. Providing a welcoming and enjoyable experience for all our guests, especially families, is a top priority for us.Your feedback is very valuable, and we're glad we could meet your expectations. If there is anything specific you think we could improve upon, we would love to hear your suggestions. We are always striving to enhance our services and ensure every stay is as comfortable and memorable as possible.We look forward to welcoming you and your family back in the future. Thank you once again for your kind words.Warm regards,the entire Grupotel Gran Vista & Spa team

Dear Anonymous,Thank you very much for your outstanding 10/10 rating and your kind words about our hotel and staff. We are delighted to hear that you found our team friendly and helpful.We appreciate your constructive feedback regarding the lack of salmon at meal times and the bed head discomfort. Please rest assured that we take your comments seriously and will consider them as we continue to improve our offerings and services.We look forward to welcoming you back in the future and providing an even better experience.Kind regards,the entire Grupotel Gran Vista & Spa team

Dear Mark,Thank you so much for your excellent rating! We appreciate your feedback and are thrilled to know that you had a great experience with us.We look forward to welcoming you back soon.Best regards,the entire Grupotel Gran Vista & Spa team