Ratings based on 103 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2019 on Hotels
Bar facilities were not good with long waits between drinks.
Comment from Hotel Management
19 Nov 2019 by Guest Services, Hotel Management
Thank you for your comments Paul. We will inform our management team. With your comments we can improve our service. Thank you again
by A verified traveler
Posted 2 Oct 2019
Check in is incredibly slow with only one person on the desk, little information given at all. Insistent on paying 30 Euros per person as a deposit in cash, would not accept a credit card which obviously offers guests more protection if the hotel refuses to refund the deposit! All Inclusive is disappointing, one bar open and closes at 8pm! Only allowed one drink at a time and the queues make it not worth it. All meals are taken over the road at the other hotel which was not communicated to us until we checked out. The hotel really is nothing like it is advertised on their website. Before 9am on day of departure, Housekeeping attempted to get into our room and start cleaning it, very rude when I advised we would be leaving the room at 11am as this is checkout time. When you checkout they cut your wristbands off and if you want to have lunch or drinks before your flight home you will be charged an extra 15 Euros each. Overall, location is great but don't waste your hard earned money here, plenty of other lovely hotels in the area for a similar price!
Comment from Hotel Management
19 Nov 2019 by Guest Services, Hotel Management
Thank you for your comments. We're saddened to read your stay was not to your satisfaction. We do however, thank you for your feedback which will allow us to improve our future services.
by A verified traveler
Great stay
Posted 28 Sep 2019 on HotelsReally enjoyed our stay! Was expecting it to not be so good but was very impressed with the service of reception and the food was great.
Comment from Hotel Management
19 Nov 2019 by Guest Services, Hotel Management
What a great review Andrew. Thank you for your kind comments. Come back again soon.
by A verified traveler
Posted 25 Sep 2019
This is clearly a party hotel but what do you expect in magaluf?
The rooms were clean enough but the pool wasn't the most clean.
Do not go if you are vegetarian or even pescatarian. There is never a vegetarian option for the evening meal but endless meat options. I lived off cheese sandwiches and salad all week and pizza if they bothered to put a vegetarian one out.
The rooms arent soundproof either so you get to hear everyone return at 6am and shout through the halls.
Also the beds and pillows - i felt crippled by the end of the holiday.
Worst bit about the hotel is the bar closes at 8 which is just ridiculous.. so no option of staying in for a few drinks and there was only ever one person on the bar so expect very long waits for your one drink per customer.
Despite the cleanliness and ok rooms i would not stay here again.
Comment from Hotel Management
19 Nov 2019 by Guest Services. , Hotel Management
Thank you for your comments. We're sorry that you did not find enough vegetarian options in our restaurants and will be sure to pass on your comments to our Head Chef. We hope you will be back to improve your experience in the near future.
by A verified traveler
Posted 16 Sep 2019
by A verified traveler
Posted 10 Sep 2019
by A verified traveler
Posted 7 Sep 2019 on Hotels
by A verified traveler
Posted 18 Aug 2019
Food is good and the pool is really nice, front of house are very helpful too.
Comment from Hotel Management
20 Aug 2019 by Annika - Guest Services, Hotel Management
Hello,
Thank you for your 4 points out of 5.
We are happy to understand that you enjoyed your stay.
Hope to see you back soon.
Kind regards
by A verified traveler
Average hotel with smelly rooms.
Posted 24 Jul 2019 on HotelsPool was the nicest thing in this hotel. Also getting free access to BH beach club was special. Otherwise it is very noisy 24/7 and room was very smelly. You also have to pay for everything. Safe in the room was 5 euros extra per night. You have to buy your own towels for the pool. Cleaning was done once every 2 to 3 days.
Comment from Hotel Management
26 Jul 2019 by Guest Services, Hotel Management
Hello Karim, thank you for your comments. We are sorry to read your stay was not to your satisfaction. We will inform our management team of your comments. Kind regards
by A verified traveler
Posted 24 Jul 2019
Comment from Hotel Management
24 Jul 2019 by Guest Services, Hotel Management
Thank you so much for your 5 STARS!!!!!
We are so happy that you enjoyed your stay.
We hope to see you soon!
