Ratings based on 81 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
The hotel and all staff were brilliant. Very friendly, very clean and a good selection everyday at the all inclusive buffet.
The only downside is that there isn’t much around the hotel for dining. The local beach is great and there are several play parks but not much choice if you want to go out for food.
by A verified traveler
Posted 30 Aug 2024
Highly recommend. Although restaurant isn’t the fancier one, they serve good food. We had a nice pool/sea view apartment which we enjoyed a lot. Overall like for a 3 star Hotel I would say it’s excellent.
Comment from Hotel Management
2 Sep 2024 by HSM Customer Service. , Hotel Management
Dear Ewelina,Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We are happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastronomic preferences of our customers. We are also happy to know that you enjoyed the room you were staying in.We will be happy to welcome you again!Best regards,
by A verified traveler
Posted 5 Jul 2024
Everything was great. The staff were really friendly, esp. the bartenders and the entertainment guy, Ivan, if I am not mistaken. The only problem, not for me but maybe for others, was the stairs. You need to go to restaurant on the other side of the yard, outside lobby, and depending on your the location of your apartment, it may be a lot of stairs.
The food was also really good, fresh and diverse. All in all, it was a great stay.
Comment from Hotel Management
8 Jul 2024 by HSM Customer Service., Hotel Management
Dear Zohre,Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. We are happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastronomic preferences of our customers. We are sorry to read about your problems with the stairs.We hope to see you again very soon!Best regards, HSM Customer Service.
by A verified traveler
Posted 20 Sep 2023
by A verified traveler
Posted 17 Sep 2023 on Hotels
Lovely stay.
Comment from Hotel Management
19 Sep 2023 by HSM Customer Service, Hotel Management
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by HSM Customer Service, Hotel Management
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.
by A verified traveler
Posted 30 Aug 2023
Comment from Hotel Management
19 Sep 2023 by HSM Customer Service, Hotel Management
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.
by A verified traveler
Posted 14 Aug 2023
I liked the location.
Not very happy that we had to pay a deposit to get a kettle, the remote control and 18euros for the safe. The reception staff didn't made us feel safe, saying that if something gets stolen from the room it is not their responsibility. Another thing that we found awkward was that we had to keep the swimming pool glasses for the next day.
The room wasnt cleaned properly the living room mirror was dirty for the whole week and the shower looked very dirty looks like they dont use any bleach.
Comment from Hotel Management
12 Sep 2023 by HSM Customer Service, Hotel Management
Dear guest, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share your suggestions about the hotel with our quality department to continue improving our services day by day. We will be very pleased to welcome you back again at our hotel!Best regards, HSM Customer Service.
by A verified traveler
Posted 29 Jun 2023
The room was really clean and beautiful ,the view was amazing, beach pretty close,but...Lot of stairs, lot of walk, till 2/3 in the morning loud music from the bar next to it, food ok but not great,swimming pool is just for kids.
Comment from Hotel Management
3 Jul 2023 by HSM Customer Service, Hotel Management
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.
by A verified traveler
Posted 20 Sep 2022
Stunning view. Value for money. Ruined for us by two particular groups of rowdy guests - a hen party of northern cackly women who found it necessary to whoop, shout, sing and cackle loudly and relentlessly at every opportunity. Plus a family of 4 adults and 2 kids poolside, where the older male of the party thought it acceptable to play (questionable) music loudly from his phone with no consideration to other guests and competing in volume with the poolbar music. Food ok for price paid and exceptionally clean
Unfair to be harsh on hotel as it was the aforementioned guests that ruined our stay and probably on hindsight not our type of resort. Enjoyed sea views and lovely walk to nearby beach however.
Comment from Hotel Management
20 Sep 2022 by HSM Customer Service, Hotel Management
Dear guest, Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We would have like that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. Best regards,HSM Customer Service.
