Ratings based on 8 Verified Reviews
4.6 Room cleanliness
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Familly holiday
Posted 17 Apr 2024 on HotelsGreat family holiday, good location and facilities including parking space. Hotel is located in quite location but just few minuts walk to seside ,promenade. .Very friendly staff from reception and Bar. We enjoy varietion of food and drinks. All inclusive is recomended ..we would love to came back to this place again.
Comment from Hotel Management
20 Apr 2024 by Aparthotel Ciudad Laurel, Hotel Management
Dear customer,Thank you very much for your kind comment, we appreciate your feedback and will share your satisfaction with the other departments.We look forward to welcoming you again soon.Best regards,
by A verified traveler
My stay at Ciudad Laurel.
Posted 6 Apr 2024 on HotelsChecking in, we were greeted by a nice receptionist who showed us our apartment. Despite our late arrival, there was something to eat. As we got in the apartment, We were welcomed by two spiders, one in the living room and another in the bedroom. Otherwise, the apartment was neat and tidy. Although breakfast starts at 7.30am, Had to use the microwave at 8am as the eggs and bacon were already cold. I had hoped to enjoy a nice swim in a heated pool but that was a luxury best imagined as the pools were not heated and the water was freezing cold. There were no toiletries in the bathroom other than a hand wash. Was told bodywash, shampoos and conditioners were no longer provided. Couldn’t get an ironing board from the reception with card payment and was told I needed to pay cash deposit which meant a 20 minute walk to a cash machine outside the hotel near the beach. The food mostly looked better than it tastes. Generally, staff were nice and polite. The hotel is quite a distance (53 mins drive) from Palma airport.
Comment from Hotel Management
8 Apr 2024 by Aparthotel Ciudad Laurel, Hotel Management
Dear Omowonuola,Thank you for taking the time to provide your feedback. We apologize for any inconvenience caused by factors beyond our control, such as the distance to the nearest cash point. Regarding the pool temperature, please understand that as we are located in Mallorca, where the climate is generally warm, heating the pools is not a common practice. Your comments have been noted however, we appreciate your understanding and will strive to improve other aspects of your experience within our control. We value your comments and we hope to welcome you back for a more satisfying stay in the future.
by A verified traveler
Posted 17 Apr 2023
Great place to stay. Staff are quite pleasant. I didn't like single beds so we joined them to make a double bed. They helped us to join the beds however they said they didn't have double size sheets, duvets and blankets. 2 adults using single sheets and blankets is not great.
Also i was on the swcond floor, no lift whatever luggage you're carrying.
Everything else was fantastic
Comment from Hotel Management
22 Apr 2023 by CIUDAD LAUREL, Hotel Management
Dear Nyoni,Thank you very much for your comment. We are glad to see that you enjoyed your stay with us. We take notes of all your improvement suggestions and we will work hard to better our service.Best regards,Aparthotel Ciudad Laurel.
by A verified traveler
Posted 23 Jun 2024
clean, nice and friendly and enough activities for children
by A verified traveler
Super Preis / Leistungsverhältnis
Posted 14 Apr 2024 on HotelsAlles prima. Wurden sehr positiv überrascht.
Comment from Hotel Management
20 Apr 2024 by Aparthotel Ciudad Laurel, Hotel Management
Sehr geehrter Kunde,vielen Dank für Ihren freundlichen Kommentar, wir schätzen Ihr Feedback und werden Ihre Zufriedenheit an die anderen Abteilungen weitergeben.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by Dear guest,, Hotel Management
We appreciate your feedback very much. We look forward to welcoming you again soon. Kind regards,Aparthotel Ciudad Laurel.
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Aparthotel Ciudad Laurel, Hotel Management
Muchas gracias por su puntuación, esperamos recibirles pronto nuevamente
by A verified traveler
Posted 10 Apr 2023 on Hotels
Comment from Hotel Management
8 Apr 2024 by Dear guest,, Hotel Management
Thank you for your feedback. We look forward to welcoming you again soon. Kind regards,Aparthotel Ciudad Laurel.
