Ratings based on 53 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2024
Beautiful hotel and worth upgrading to a suite however the my favourite club really doesn’t get you much more. What let this hotel down was the food. Poor choice, often luke warm at best. Husband a
Vegetarian and very little choice for him. Drinks, a lot that isn’t included in the AI package.
Comment from Hotel Management
9 Aug 2024 by AluaSoul Carolina Team & Management, Hotel Management
Dear Shelly,Thank you very much for your visit and for some critical comments. These will help us to work on our quality control and to sensitize our employees.We wish you all the best for the future!Thank you and hasta pronto!
by A verified traveler
Posted 28 Jun 2024
Overall we had a nice time, but at many times it did not feel 4 star.
Pros: lovely beach right beneath the hotel, entertainment was diverse, alcohol in cocktails generous, food was good and different each night, entertainment staff were lovely, spa/indoor pool and rooms quiet and refreshingly modern, big comfy beds and regular cleaning, fun prizes to be won during entertainment.
Cons: the big flaw was that the all inclusive package was by definition NOT all inclusive. Lots of cocktails you had to pay more for, the beer was awful tasting, the wine was low quality as it always gave us headaches even if we only drank a little. The sauna and steam room they have turned off unless you give 30 mins notice and doesnt open until 10am so no nice morning swim before breakfast. Not this hotels fault but also worth noting that the beach is very small and crowded with loud locals smoking cigarettes or even weed, or families with children so if you came for a quiet adult only holiday like us you spend most of your time at the hotel pool rather than the beach which is beautiful so its a real shame. The majority of staff also appeared quite unhappy and a couple of the bar/waiting staff were even rude.
Overall we are glad we came here but there are some improvements to be made for this to truly represent a 4 star all inclusive hotel or be worth the money spent.
Comment from Hotel Management
7 Jul 2024 by Management AluaSoul Carolina, Hotel Management
Dear AliceThank you very much for your visit and for some critical comments. These will help us to work on our quality control and to sensitize our employees.The all inclusive package includes all national brands (and we offer some premium brands also).We wish you all the best for the future!Thank you and hasta pronto!Your AluaSoul Carolina Team & Management
by A verified traveler
Posted 17 Apr 2024 on Hotels
Comment from Hotel Management
19 Apr 2024 by AluaSoul Carolina, Hotel Management
Thank you very much for your visit and for some critical comments. These will help us to work on our quality control and to sensitize our employees.We wish you all the best for the future!Thank you and hasta pronto!Your AluaSoul Carolina Team & Management
by A verified traveler
Posted 21 Sep 2023
We love the hotel, the service and the food...beautiful location...we really enjoyed the hospitality...
Comment from Hotel Management
26 Sep 2023 by Management AluaSoul Carolina, Hotel Management
Thanks for your visit and your very friendly comments!We are very happy to hear from you.Best wishes from your AluaSoul Carolina team!
by A verified traveler
Good 2 nights east side hotel stay
Posted 1 Sep 2023 on HotelsHotels location is great for people to stay for two night and have their own car. It's in a lovely bay with a beach entrance and lovely views of sunrise. Room is very bright and spacious, minimalistic but you do have everything you need there. Shower open spacious. Clean and tidy areal. Breakfast as usual for that size of hotel, nothing special but a good selection.
Comment from Hotel Management
5 Sep 2023 by Management AluaSoul Carolina, Hotel Management
Dear Maria.Thanks for your visit and your very friendly comments!We are very happy to hear from you.Best wishes from your AluaSoul Carolina team!
by A verified traveler
Posted 11 Jul 2023
Our stay was amazing. Every room faces towards the ocean. Our balcony had a fantastic view and we opened up the patio doors to hear the ocean waves at night and early in the morning. It was perfect. The beach inlet was very nice.
The whole staff was so attentive to our needs. The manager, Olivia was so nice. She always asked us how we were doing and if there was anything we needed on a daily basis. The waitstaff was pretty awesome, Rita, Gadi, Antonio, Samuel, and the bar attendant, Mary all took care of my husband and myself. Chef Alejandro's food at the pool bar was on point. The reception desk attendees Sinue and Carlos were also extremely helpful with excursions, grabbing transportation, any questions we asked all while constantly having a smile on their faces.
Our only compliant was the food choices at the buffet. The food was pretty bland. The food as I had previously read on many other reviews was mediocre and geared towards the German population, as 3/4 of the guest were German. Even the singer for the entertainment on the first night we arrived was singing in German. Maybe if the hotel switched it up a bit for other foreign travelers and add more food choices, then I would have given it a 5 star.
Comment from Hotel Management
14 Jul 2023 by Management AluaSoul Carolina, Hotel Management
Dear Denise,Thank you very much for your visit and your comments on this site. We send you our best wishes from Mallorca Your team AluaSoul Carolina
by A verified traveler
Posted 29 Jun 2023 on Hotels
Comment from Hotel Management
29 Jun 2023 by AluaSoul Carolina, Hotel Management
Muchas gracias for all, dear Miroslav!
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
14 Jun 2023 by Management AluaSoul Carolina, Hotel Management
Merci por toût Bénédicte!
by A verified traveler
Posted 24 May 2023
great location and a spectacular view
Comment from Hotel Management
28 May 2023 by AluaSoul Carolina, Hotel Management
Thanks for everthing, dear Mohammad.Hope, see you again soon!Your AluaSoul Carolina team
by A verified traveler
Posted 8 May 2023 on Hotels
Comment from Hotel Management
11 May 2023 by Management AluaSoul Carolina, Hotel Management
Dear Martina,Thank you for coming and best wishes!Your AluaSoul Carolina team
