Ratings based on 28 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2022
Still the best hotel in Nainital,even if their charges are the same as Switzerland,the rooms are in dire need of renovation, the meals and dining are top class
by A verified traveler
Posted 19 Jun 2022
by A verified traveler
Awesome stay at Manu Maharani Nainital
Posted 6 Jun 2022 on HotelsAwesome property! Superb staff!
by A verified traveler
Posted 18 Nov 2021
They were very welcoming. I had a very memorable honeymoon.
Thank you hyatt team
by A verified traveler
Posted 21 Aug 2021
The rooms were not the picture shown on the booking. Particularly there were no patio's on any rooms. I wonder where they got the pics for the booking site (in this case Expedia).
Bathrooms had mold. Avoid this place.
by A verified traveler
Nice place
Posted 26 Feb 2021 on HotelsIt was good and comfortable
by A verified traveler
Posted 10 Mar 2020 on Hotels
by A verified traveler
Room for improvement
Posted 11 Nov 2019 on HotelsTo start with the positives the hotel is in a wonderful location overlooking the lake (with easy shuttle access to the centre of town) with exceptional food and a range of excellent spa treatments available.
The biggest downside from our experience, however, was actually the service. It was clear the staff were proud to be working at the hotel and clearly there was a reputation behind the hotel (at least in India domestically) of this being one of the best hotels. However, across our stay we felt staff had an almost entitled attitude of “we know we are a good hotel and we don’t need to prove this to anyone”. One example- We asked for help organising a taxi to the train station upon check out at the reception desk, who disinterestedly directed us to a corner travel desk (only after interrupting me 3 times with the location of the shuttle stop before finally hearing me out and what I actually needed) , who then proceeded to grudgingly agree to help (and charge 3x the market price for a taxi). When I questioned the pricing this was reduced to 2x and the remaining gap justified as “hotel services”. The entire situation highlights how disinterested the staff seemed at providing the service their brand aspires to. The worst part is that the management have clearly lost mechanisms for guest feedback - I never got even an offer of feedback form and when I replied “not great” to the question of how my stay was at check-out, there was not even a follow-up question to find out why
by A verified traveler
WiFi’
Posted 7 Jun 2019 on HotelsFood and service was good however for wifi has an issue due to nainital having a WiFi issupp
by A verified traveler
Good Quality Hotel but a Little Isolated
Posted 14 Apr 2019 on HotelsGood quality hotel with friendly staff and marvellous views of Nainital Lake. Standard of food is excellent although the variety is a bit restricted if you’re on a lengthy stay. Only downside is the limited communal areas and no cafe/bar. Also having to renew WiFi every 12 hours is a bit of a nuisance.
Comment from Hotel Management
17 Apr 2019 by Naresh Gupta, Hotel Management
Dear Guest,
It was indeed a pleasure to host you at The Manu Maharani, Nainital and thank you for taking the time to share your ratings with us.
I am pleased that you enjoyed your stay with us. It is wonderful to hear that you found our colleague to be efficient and that you were particularly impressed with the ambience, food and overall services. Please be informed that we have 04 outlets named Panorama, Viceroy, Gardenia and Cakewalk which is operational as per their routine schedules, however, In-room dining is operational 24*7 to cater the food & beverage needs for all our guests. Rest assured that your comments are important to us and we will look at ways to improve our product.
Please feel free to contact me directly at gm@themanumaharani.com if you have any further suggestions of improvement that could have perhaps helped you score us better.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Naresh Gupta
General Manager
