Ratings based on 30 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Kapil Darmwal, Hotel Management
Dear Khusboo,Thanks for your review, looking forward to welcoming you again!Best RegardsTeam Namah Nainital
by A verified traveler
Posted 5 Dec 2024
Spectacular in all aspects. We really enjoyed our stay. The room and view was breathtaking. The staff went the extra mile to ensure we had everything we needed. They offered stargazing lectures with a telescope at night. If there was a dish that wasn’t in the buffet, they made it for us. Live flute at breakfast and Bollywood folk guitarist for dinner. They did a special anniversary cake. Great job!
Comment from Hotel Management
10 Dec 2024 by Kapil Darmwal, Hotel Management
Thank you so much for your kind and detailed review! We're absolutely thrilled to hear that you had such a memorable stay with us. It’s wonderful that you enjoyed the room, the views, and the extra touches from our team. We take great pride in going above and beyond to make our guests' experiences special, whether it's with personalized meals or unique activities like stargazing and live music. We’re also delighted that the anniversary cake made your celebration even more special. Your feedback truly means the world to us, and we look forward to welcoming you back for another unforgettable experience!Best RegardsNamah Nainital
by A verified traveler
Posted 3 Dec 2022
Still the best hotel in Nainital,even if their charges are the same as Switzerland,the rooms are in dire need of renovation, the meals and dining are top class
by A verified traveler
Posted 19 Jun 2022
by A verified traveler
Awesome stay at Manu Maharani Nainital
Posted 6 Jun 2022 on HotelsAwesome property! Superb staff!
by A verified traveler
Posted 18 Nov 2021
They were very welcoming. I had a very memorable honeymoon.
Thank you hyatt team
by A verified traveler
Posted 21 Aug 2021
The rooms were not the picture shown on the booking. Particularly there were no patio's on any rooms. I wonder where they got the pics for the booking site (in this case Expedia).
Bathrooms had mold. Avoid this place.
by A verified traveler
Nice place
Posted 26 Feb 2021 on HotelsIt was good and comfortable
by A verified traveler
Posted 10 Mar 2020 on Hotels
by A verified traveler
Room for improvement
Posted 11 Nov 2019 on HotelsTo start with the positives the hotel is in a wonderful location overlooking the lake (with easy shuttle access to the centre of town) with exceptional food and a range of excellent spa treatments available.
The biggest downside from our experience, however, was actually the service. It was clear the staff were proud to be working at the hotel and clearly there was a reputation behind the hotel (at least in India domestically) of this being one of the best hotels. However, across our stay we felt staff had an almost entitled attitude of “we know we are a good hotel and we don’t need to prove this to anyone”. One example- We asked for help organising a taxi to the train station upon check out at the reception desk, who disinterestedly directed us to a corner travel desk (only after interrupting me 3 times with the location of the shuttle stop before finally hearing me out and what I actually needed) , who then proceeded to grudgingly agree to help (and charge 3x the market price for a taxi). When I questioned the pricing this was reduced to 2x and the remaining gap justified as “hotel services”. The entire situation highlights how disinterested the staff seemed at providing the service their brand aspires to. The worst part is that the management have clearly lost mechanisms for guest feedback - I never got even an offer of feedback form and when I replied “not great” to the question of how my stay was at check-out, there was not even a follow-up question to find out why
