Ratings based on 50 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
17 May 2024 by Diamonds Dream of Africa, Hotel Management
Thank you, Erika, for choosing to stay with us. We appreciate you taking the time to rate us. Looking forward to hosting you again.
by A verified traveler
NOT 5 STAR AS HOTEL, NEEDS RENEW. FOODS EXCELLENT
Posted 2 Apr 2024 on HotelsComment from Hotel Management
29 Apr 2024 by Diamonds Dream of Africa, Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We're sorry to hear that your experience did not meet your expectations.Maintaining a high standard of quality and comfort is of utmost importance to us, and we take feedback from our guests seriously. We appreciate your honesty regarding the condition of our property, and we are continuously evaluating opportunities for renovations and improvements to ensure that our accommodations meet the expectations of our guests.While we understand that our property may not currently meet all the standards you were expecting, we hope that you were still able to enjoy some aspects of your stay with us. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
IT COULD BE BETTER TO BE A 5 STAR
Posted 2 Apr 2024 on HotelsThe hotel needs to improve the communication between the stuff and check that the amenities are always working inside and outside the property. Foods is excellent. The junior suite the rooms needs renew as well as the bathrooms.
Comment from Hotel Management
29 Apr 2024 by Diamonds Dream of Africa, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the excellent food offerings during your stay.We apologize for any inconvenience you experienced regarding communication between our staff and the maintenance of our amenities. We understand the importance of clear communication and ensuring that all facilities are in proper working order at all times. Rest assured, we will address these concerns with our team to ensure a smoother and more efficient experience for our guests.Regarding your comments about the junior suite rooms and bathrooms, we appreciate your feedback. Guest comfort and satisfaction are our top priorities, and we continuously strive to enhance the quality of our accommodations. We'll take your comments into consideration as we evaluate opportunities for renovations and improvements throughout the property.Once again, thank you for sharing your thoughts with us. We value your input and hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
THE HOTEL NEEDS RENEW IS OLD NOT 5 STARS
Posted 28 Mar 2024 on HotelsComment from Hotel Management
29 Apr 2024 by Diamonds Dream of Africa, Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We're sorry to hear that your experience did not meet your expectations.Maintaining a high standard of quality and comfort is of utmost importance to us, and we take feedback from our guests seriously. We appreciate your honesty regarding the condition of our property, and we are continuously evaluating opportunities for renovations and improvements to ensure that our accommodations meet the expectations of our guests.While we understand that our property may not currently meet all the standards you were expecting, we hope that you were still able to enjoy some aspects of your stay with us. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 16 Mar 2024
No much activity
Comment from Hotel Management
29 Apr 2024 by Diamonds Dream of Africa, Hotel Management
Hello Morgan,We appreciate you taking the time to review us.Thank you for your feedback regarding the activity level at our resort. We're sorry to hear that you found there wasn't much to do during your stay.We strive to offer a variety of activities and experiences to cater to the interests of all our guests. We'll take your comments into consideration as we continue to enhance our offerings and ensure that there are engaging options available for everyone.We hope you'll give us another opportunity to exceed your expectations on a future visit.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Diamonds Dream of Africa, Hotel Management
Hello Loulia, thank you for your excellent rating. We hope to see you again soon.
by A verified traveler
Fabulous
Posted 14 Nov 2023 on HotelsFabulous hotel, luxurious room with own balcony with loungers. Staff were fantastic in every way. Food was great. Overall a fantastic experience. Would highly recommend
Comment from Hotel Management
14 Nov 2023 by General Manager, Hotel Management
Dear Guest,Greetings from Diamonds Dream of Africa!Thank you so much for staying with us and for recommending our resorts to other travelers. We are glad to read that you had a fantastic stay with us and appreciated our luxurious rooms, great food and our staff.Warm Regards,
by A verified traveler
Posted 18 Oct 2023
Beautiful, clean property with very friendly, helpful staff. We loved our room and our stay! Food was beautifully prepared at Terrace and taste delicious. Highly recommend for a holiday!
Comment from Hotel Management
26 Oct 2023 by George Odipo, Hotel Management
Dear Mikkala,Thank you for giving us a 5-star rating. We really do appreciate your feedback. We do look forward to welcoming you back again in the near future.
by A verified traveler
Posted 9 Sep 2023
Want happy with the fact that water kept being turned off for a very long time. Had to complain and get upset for it to be turned back on.
Loved the room and restaurant. Was not happy with the half board option of going to tropical restaurant for lunch. It was not clean and floors everywhere and very dirty on tables.
View was great though.
Comment from Hotel Management
9 Sep 2023 by Dream of Africa, Hotel Management
Hello Salma,Thank you for taking the time to review us. We are sorry to hear that you were unhappy with the water situation and the restaurant at Sandies Tropical Village. We apologize for any inconvenience this may have caused you. We are glad that you loved the room and the restaurant at our hotel. We appreciate your feedback, and we will work on improving our services and facilities. We hope you enjoyed the view and had a relaxing stay. We look forward to seeing you again soon.
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
7 Sep 2023 by General Manager, Hotel Management
Dear Ali, thank you for choosing us and for the incredible rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.Warm Regards,
