Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
A great location close to amenities. The hotel is of a high standard and the staff are all welcoming and helpful. We have no issues recommending this hotel to family and friends.
Comment from Hotel Management
4 Nov 2024 by New Coast Hotel, Hotel Management
Dear Mr Renato,We are glad that our location worked for you. We look forward to welcoming you back at New Coast Hotel.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 13 Oct 2024
all worked well despite construction. every staff member encountered was outstandingly friendly and helpful
Comment from Hotel Management
15 Oct 2024 by New Coast Hotel, Hotel Management
Dear fred,We are happy that you enjoyed our products and services. We look forward to welcoming you back at New Coast Hotel.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 12 Oct 2024
everything worked, staff could not have been nicer or more professional
Comment from Hotel Management
15 Oct 2024 by New Coast Hotel, Hotel Management
Dear fred,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 22 Sep 2024
Breakfast buffet
Comment from Hotel Management
23 Sep 2024 by New Coast Hotel, Hotel Management
Dear Carl,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 20 Sep 2024
been here a few times overall i like it, did have reno noise,, even past 1900 while dining at the chinese resto but staffers took care of it.. my gripes
1. towel hangers too small
2. no luggage rack
3 magnify mirror not well seated in wall, falling out
i would come back if hopefully these issues are address, need attention to details.. staffs however were amazing .
Comment from Hotel Management
23 Sep 2024 by New Coast Hotel, Hotel Management
Dear norak,We appreciate your feedback. Rest assured that the concerns you have raised are already being addressed by the Management and will definitely work on improvements. We hope to have you back at New Coast Hotel.Sincerely, James ArriazolaAVP, Front Office
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
23 Sep 2024 by New Coast Hotel, Hotel Management
Dear John,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
9 Sep 2024 by New Coast Hotel, Hotel Management
Dear BRADLEY,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 21 Aug 2024
Bit old and worn out plus amenities not available
Comment from Hotel Management
28 Aug 2024 by New Coast Hotel, Hotel Management
Dear Mark,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon after our much-needed refurbishments.Sincerely, James ArriazolaAVP, Front Office
by A verified traveler
Posted 19 Aug 2024
Nice hotel clean with a very friendly and helpful staff going to stay again when back to Manila
Comment from Hotel Management
21 Aug 2024 by New Coast Hotel, Hotel Management
Dear Rebecca,We are glad that you had a great experience at New Coast Hotel. We cannot wait to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 12 Aug 2024
Second stay at New Coast Hotel after a brief trip outside Manila. Good enough stay the first time to go back.
What brought me back: the view and spaciousness of a Bay View Suite, particularly since I was bumped to a higher floor. Staff friendliness and professionalism. Special thank you to Jennifer in housekeeping for going beyond expectations consistently. The security and greeters were always friendly and welcoming. Overall a solid experience at a reasonable pricepoint.
What wasn't as good as my first visit: the shower wouldn't drain. [I think this room was one that had yet to be rennovated since the hotel was bought from Hyatt. There was a lot of caulk and spackle in various places throughout the room] A couple of the in-room dining meals were not good at all, particularly since the same meals ordered during the previous visit were excellent. Housekeeping wasn't thorough when Jennifer had days off.
My next trip to Manila I'll likely return to New Coast Hotel, but with slightly lowered expectations.
PS The exterior photos of the New Coast hotel are a bit misleading. There is a towering hotel the next block over-- not in the hotel rendering-- that partially obscures the view of Manila Bay.
Comment from Hotel Management
19 Aug 2024 by New Coast Hotel, Hotel Management
Dear Aaron,We very much appreciate your feedback. Please know that your observations are noted as we continuously improve our products and services. We look forward to having you back after our much-needed refurbishments.Sincerely,James ArriazolaAVP, Front Office
