Ratings based on 882 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
There were no hangers in the closet (room 719) and the floor was uneven outside the closet and from there towards the bed, Would be better to have big soap dispensers by the sink and shower instead of those little bottles. Two elevators, seemingly on separate systems - you needed to call them both to stand the best chance of getting one. None of this spoiled my stay, just little quirks that I hope it's useful to know about! Staff were excellent!
by A verified traveler
Posted 19 Nov 2024
Lovely hotel, staff friendly and helpful, spacious rooms, comfy beds, good bathroom and near to metro buses,and lical shops. There is,also an abundance of taxis
Comment from Hotel Management
20 Nov 2024 by Lara de Pablo- Customer Care, Hotel Management
Dear Susan,Thank you for your lovely feedback. We are delighted to hear that you enjoyed the spacious and clean room, as well as the friendliness and proficiency of our staff. Your satisfaction is our greatest reward, and we truly appreciate your kind words. We hope to welcome you back again soon.Best regards,
by A verified traveler
Posted 16 Nov 2024
Staff is friendly. Excellent service.
Comment from Hotel Management
17 Nov 2024 by Lara de Pablo- Customer Care, Hotel Management
Dear Anne,Thank you for your wonderful feedback. We are thrilled to hear that you found our staff friendly and the service excellent. Your kind words inspire us to continue delivering the best experience possible. We look forward to serving you again in the future.Best regards,
by A verified traveler
Posted 16 Nov 2024
Really nice, beautiful spacious room, clean, staff friendly and proficient.
Comment from Hotel Management
17 Nov 2024 by Lara de Pablo- Customer Care, Hotel Management
Dear Albena,Thank you for your lovely feedback. We are delighted to hear that you enjoyed the spacious and clean room, as well as the friendliness and proficiency of our staff. Your satisfaction is our greatest reward, and we truly appreciate your kind words. We hope to welcome you back again soon.Best regards,
by A verified traveler from Gladeside
Posted 12 Nov 2024
Great property, 10 minute walk to Gran Via.
Comment from Hotel Management
15 Nov 2024 by Alba de Miguel - Hotel Princesa Plaza , Hotel Management
Dear Chris,Thank you very much for your kind review. We’re delighted to hear that you found our location convenient for you. Providing a relaxing and accessible experience for our guests is always our priority.We hope to welcome you back on your next visit!Warm regards,
by A verified traveler
Posted 10 Nov 2024
The hot water was yellow and the staff don’t know how to solve it and they did not warn us at checkin
Comment from Hotel Management
16 Nov 2024 by Lara de Pablo- Customer Care, Hotel Management
Estimado Guillermo,Lamentamos sinceramente los inconvenientes que experimentó durante su estadía. Nos preocupa saber que el agua caliente presentaba un color amarillento y que nuestro personal no pudo ofrecerle una solución adecuada ni informarle de esta situación al momento del registro.Le ofrecemos nuestras más sinceras disculpas y le aseguramos que tomaremos las medidas necesarias para que esto no vuelva a ocurrir. Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.Si desea compartir más detalles o discutir su experiencia, por favor no dude en ponerse en contacto con nosotros. Estamos a su disposición.Atentamente,
by A verified traveler
Posted 9 Nov 2024
I selected the hotel because of the pool, you can’t use it without an appointment and only for 1/2 hour, did the appointment but was turned away because I didn’t have a cap. There were plenty of hotels with the same quality at 1/2 the price, but I wanted a pool. It was a complete waste of money and the entire hotel is under construction, constant non stop noise all day long.
Comment from Hotel Management
16 Nov 2024 by Lara de Pablo- Customer Care, Hotel Management
Estimada Verónica,Lamentamos profundamente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. Entendemos su frustración al no poder disfrutar plenamente de la piscina debido a las restricciones de acceso y el requisito del uso de gorro, así como por las limitaciones de tiempo asignadas. Le pedimos disculpas si esta información no fue claramente comunicada previamente.Asimismo, lamentamos los inconvenientes ocasionados por las obras en curso y el nivel de ruido que estas generaron. Nos esforzamos por mejorar nuestras instalaciones para ofrecer una experiencia superior a nuestros huéspedes, pero entendemos que esto puede haber afectado negativamente su estadía.Agradecemos sus comentarios y los tomaremos en cuenta para mejorar nuestros servicios y la comunicación con nuestros clientes. Nos gustaría tener la oportunidad de atenderle mejor en el futuro.Atentamente,
by A verified traveler
Posted 8 Nov 2024
Nk
Comment from Hotel Management
15 Nov 2024 by Alba de Miguel - Hotel Princesa Plaza , Hotel Management
Estimada Angela Odil,Agradecemos sinceramente su comentario y nos complace saber que tuvo una experiencia excelente durante su estadía. Será un placer recibirla nuevamente en nuestro hotel en el futuro. Quedamos a su disposición para cualquier consulta o solicitud que pueda tener. Atentamente,
by A verified traveler
Posted 4 Nov 2024
Muy buena hotelería y mejor ubicado, la habitación esta muy buena y recomiendo este hotel , lo único es muy complicado usar ascensores en hora pico... Solucionable,
Comment from Hotel Management
15 Nov 2024 by Alba de Miguel - Hotel Princesa Plaza , Hotel Management
Estimado Osvaldo, Agradecemos sinceramente su comentario y nos complace saber que tuvo una experiencia excelente durante su estadía. Nos disculpamos por los inconvenientes ocasionados por las reformas de los ascensores, esperamos que vuelvan a visitarnos. Quedamos a su disposición para cualquier consulta o solicitud que pueda tener. Atentamente,
by A verified traveler
Posted 4 Nov 2024
Good hotel
Comment from Hotel Management
15 Nov 2024 by Alba de Miguel - Hotel Princesa Plaza , Hotel Management
Estimada Maria, Nos alegra enormemente que haya dedicado parte de su tiempo en ejercer tan buena valoración de su estancia en nuestro hotel. Esperamos que vuelva a visitarnos próximamente. Atentamente,
