Ratings based on 18 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel in a funky area
Posted 23 Apr 2024 on HotelsThe good: comfortable bed, air conditioning, clean linen, complimentary tea, water and kettle to use. Breakfast was delicious, with lots of different foods to choose from.
The bad: we could hear so much noise outside, from the rain, to other guests walking past or talking outside, to crying children in the middle of the night. The shower was either dangerously scalding hot or cold, no in-between.
The ugly: Flies on the food at breakfast because it wasn't covered. Staff all heads down in their phone, so you felt like you were disturbing them when needing something.
by A verified traveler
Pour 1 nuit pour le Bromo pas plus.
Posted 1 Mar 2024 on HotelsAu premier coup d'oeil, lobby propre. Par contre dans la chambre, on aurait dit qu'il y avait eu un dégâts d'eau. Plusieurs réparations auraient été nécessaires. Odeur de boules à mites dans la chambre. Par contre lit propre et confortable. Petit dejeuner disponible de 6h à10h. inclus très peu variés. Le matin, on se fait appeler / réveiller à la chambre pour nous dire de venir manger ... il est 8h15.
by A verified traveler
Posted 18 Dec 2019
by A verified traveler
Posted 10 Oct 2016 on Hotels
To be honest looking out over a broken part of building & building site was uninspiring. The room was tired, as was the hotel, average at beast. It was also noisy with little noise insulation. At least the staff were friendly which was one positive.
by Jozsef from Budapest
Disappointed
Posted 10 May 2016 on HotelsHotel Trio Indah 2 is not centrally located, however it’s not far from the centre. Walking takes 10-15 minutes, for a taxi ride we paid 35000 rupiahs (minimum fare as of May 2016).
Our room (213) officially had a window. Just like most rooms in this hotel, its door and small window opened to a covered foyer, which was quite dark already. As a result, there was not enough natural light in the room.
The room was not big, but also not too small. However the bathroom was small to an extent that the sink was outside the bathroom. The bed was OK as was the A/C. Internet (free wi-fi) was very slow.
Breakfast had limited selection, taste was OK. Service was a bit lacking, we had to ask for clean plates for example.
And service in general was quite a negative experience for us at Hotel Trio Indah 2. We had the same guy at reception both at check-in and check-out. And he just didn’t seem to care. We arrived past 3pm to be told that our room is not yet ready. When I reminded him that check-in was from 2pm, he just repeated “Please wait” with a plain voice.
I enjoyed Malang and Mt. Bromo, so I hope to come back to Malang sometime, I’ll rather arrive without a reservation, but not book this hotel again. I gave this hotel a 2 rating, because if this was the only place with a free room, I’d still take it.
Comment from Hotel Management
16 Jul 2016 by vita, Hotel Management
We do apologize for your inconvenience during your stay in our hotel.
we will do improvement in our service for guest satisfaction, Thank you very mush for your input to our hotel.
by Nelly Tity
Posted 21 Jan 2016 on Hotels
Comment from Hotel Management
by vita, Hotel Management
Thank you for coming..
Recommended
for Everyoneby A verified traveler from Netherlands
Luxe hotel at walking distance of the city center
Posted 18 Sep 2017The hotel is a verry good looking hotel. It is also used for official comites. Due to the early wake up time of the locals, activities for these comites might start early e.g. 6 am. However, this is not verry disturbing.
The hotel staff is extremely helpfull. Without announcement of an early check-in, they arranged a room for us ti stay in. They also booked a tour to the Bromo Vulcano and a private driver to the airport at reasonable price, but above all; at short notice.
Having a late arriva for breakfast was a little dissapointing, due to not topping up the buffet.
The room is verry clean and neat. Nice airco and wifi.
by lylie from france
bon emplacement
Posted 5 Jun 2017 on Hotelshotel qui manque d'entretien
salle de douche laisse a désirée trace de moisie nettoyage très moyen.
by A verified traveler
Hotel dengan ruangan yang nyaman
Posted 14 Dec 2016 on HotelsSecara keseluruhan cukup memuaskan
by A verified traveler
Posted 5 Oct 2016 on Hotels
Lokasi strategis , mudah mencari makanan ,tetapi tissue toilet tdk di sediakan
