Ratings based on 59 Verified Reviews

4.0 out of 5
94% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Aug 2024
5 out of 5
by A verified traveler

Posted 19 Jun 2024 on Hotels
Nice and clean hotel room with friendly and helpful staff. Next to shopping mall with food court.
4 out of 5
by A verified traveler

Good hotel

Posted 7 Dec 2023 on Hotels
The staffs were amazingly polite. I booked room only without the breakfast but they gave me free breakfast anyway. The room was average, cracked wall here and there. A little mold in the bathroom I think it's a common thing in tropical countries. We stayed there for 9 days, they never changed the bed sheets or replaced the coffee cups with the clean ones unless we put the spoons inside the cups. But overall, it was an excellent stay.
4 out of 5
by A verified traveler

Family staycation

Posted 11 Oct 2023 on Hotels
Overall our stay at this hotel was just ok. Nothing special about the hotel except for the location that is next to the mall. It was very difficult to get a parking spot and sometimes we had to park at the mall's parking lot. The interior design of the hotel makes the hotel looks old, in my opinion. The amenities were not as complete as other hotels I stayed in with the same rate. However, they gave us some complimentary drinks. The breakfast was ok with one or two dishes that hit the spot.
2 out of 5
by A verified traveler

Posted 30 Jun 2023
it’s not international standards
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Nov 2022
3 out of 5
by A verified traveler

Just standard hotel but connected to the mall

Posted 8 Jan 2020 on Hotels
Just standard hotel room and nothing special...the plus point is due to connected to the mall, that's why make us easier to get food and other things
5 out of 5
by A verified traveler

Great place for family

Posted 29 Oct 2019 on Hotels
It’s so convenient as nearby mall and many eateries
4 out of 5
by A verified traveler

Posted 23 Apr 2019
Comment from Hotel Management
30 Apr 2019 by ICHA, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Convenient and comfortable hotel

Posted 18 Apr 2019 on Hotels
Cosy, comfortable hotel connected to a large shopping centre - Central Mall in Surabaya. Plenty of food options and some decent shopping to be done. There's a supermarket as well. This is very convenient for families, or solo travellers who may not wish to venture too far from the hotel for meals or groceries. The staff is very friendly and helpful as well! I will definitely stay there again if I visit and highly recommend others to do the same.
Comment from Hotel Management
22 Apr 2019 by riska, Hotel Management
Thanks for staying with us
Back to Hotel Details Showing Reviews 1 - 10 of 59 Next