Ratings based on 39 Verified Reviews
4.4 Room cleanliness
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Excellent location!
Comment from Hotel Management
4 Nov 2024 by The Líbere Málaga La Merced team, Hotel Management
Thank you Nedko!
by A verified traveler
Posted 24 Aug 2024
Bit on the small side for a family of 4.
Windows could be better insulated as the noise from outside is continuous throughout the night.
Comment from Hotel Management
30 Aug 2024 by El equipo de Líbere Málaga La Merced , Hotel Management
Thank you for your feedback, Eleman!
by A verified traveler
Good
Posted 26 Jun 2024 on HotelsGood
Comment from Hotel Management
8 Jul 2024 by The Líbere Málaga La Merced team, Hotel Management
Thank you Jasmine!
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by The Líbere Málaga La Merced team, Hotel Management
Thank you Jacques!
by A verified traveler
Posted 25 Dec 2023
Stayed in the 3 bedroom, 2 shower with pullout couch so fits 7 people. The one downside is that wherw the pull out and one bedroom are you get alot of noise at night. So no light sleepers in these areas. Everything else was good.
Comment from Hotel Management
26 Dec 2023 by The Líbere Málaga La Merced team, Hotel Management
Thank you for sharing your experience with us, Sandy.We take note about your feedback, it helps us to improve our services.Kindest regards,
by A verified traveler
Posted 1 Jun 2023
The property is very centrally located, which is very convenient for the guests that wishes to be within walkable distance from the historic center. However, there was no hot water available in the shower any of the days I was there, the A/C did not work at all either. I sent a message to the property and no one ever got back to me on the topic. Recently I received a call from the property claiming that they will charge me a fee because I smoked on the premises, which did not happen. I do not smoke, and I did not have any guests visit me during my one-night stay here. Besides that, there is no reception, so you are not able to hold your luggage at the place before you check-n or after you check out, unless you pay an extra fee for late check that may or may not be available. I travelled all around Spain during this last visit, stayed at 4 different hotels and this has been the worse, the only good thing was the location. I'm very disappointed in their service overall.
Comment from Hotel Management
7 Jun 2023 by The Líbere Málaga La Merced team, Hotel Management
Hello Rachel, Thank you for sharing your experience with us, and first of all we want to express our most sincere apologies for any inconvenience that may have been caused At Líbere we seek to offer the best possible experience to our clients, based on technology but with the best customer service. Therefore, we have a team of agents available 24 hours a day for whatever you may need both before and during your stay. There is no physical reception, but we are there whenever you need us.We’ve just checked your reservation, and we don’t have any notification about what happened. We would have loved to know about it so that we could have the opportunity to help you, and make your stay more comfortable.Kindest regards,
by A verified traveler
Budget apartment at great location
Posted 15 May 2023 on HotelsStayed in a Studio at this "Smart" hotel for 7 nights.
Pros: Building is at the beginning of a very busy corridor leading into the Jewish Quarter. Taxi waiting area within a few feet. Great location as it is close to everything. Building is secure, although one must ensure that the main door is completely locked after the buzzer.
To Consider: Mattress and pillows are of cheap quality - really very thin. Housekeeping did not bother to change the comforter which had a rather large ink stain; comforter did not even have a cover, just the insert. Sheets also had some old yellow stains. Nespresso machine provided, but no pods and sugar. Laundry machine in room but no detergent. There is a restaurant downstairs - it gets really loud at night, even if you are on the other side of the building. The walls are really thin, so you hear everyone walking, moving chairs, having conversations, guests slamming the main door, walking up the stairs, etc. BTW, no staff at the apartment. You need to call them on the phone for everything.
Experience: On the day of my checkout, sewage cleaning was going on in the building, but guests were not informed. The entire building smelled so bad. I vomited once and then resorted to spraying perfume into a mask and wore it while I was getting myself ready.
Comment from Hotel Management
26 May 2023 by The Líbere Málaga La Merced team,, Hotel Management
Thank you for your feedback. At Líbere we strive to ensure that our guest’s stay is the best they could have, so we take note of your feedback, it helps us to improve our services.Kindest regards,
by A verified traveler from Palo Alto
Posted 21 Dec 2022
by A verified traveler
Posted 26 Oct 2022
Easy check in. Amazing location. Clean and modern studio. Would recommend.
by A verified traveler
Posted 23 Oct 2022
never left a review, but just found this entire experience so unacceptable. i requested and paid for late checkout the night before. i heard nothing from the hotel other than my payment was accepted and assumed me late checkout was permitted. i was told 30 minutes before checkout that it was declined… whatever i sorted it out but then my backpack zippers both broke and i could no longer close my bag. the chat function is useless, so i caller. asked for 10 minutes to run down to one of the many stores below and buy a new bag quickly. i was told that i was not allowed 10 minutes and that if i left i would be locked out and my stuff would be thrown out. i left anyway because really i dare you to throw anything out and see how that pans out with the police and court case for a 10 minute extension. for the price they charge for such awful service i do not recommend this place. at best this is a 1.5 star hotel, so if you’re good with that then stay. i’m not.
