Ratings based on 626 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Reception Department, Hotel Management
Thanks a lot Mr. Wesley for taking time in rating and sharing your experience us. Really proud to know it was really marvellous. Hopefully to welcome you once again. Kindest regards.
by A verified traveler
Posted 9 Nov 2024
Buenas atenciones y limpio aunque un poco ruidoso.
Comment from Hotel Management
9 Nov 2024 by Javier. Reception Department, Hotel Management
Buenas noches doña Ángela. Muchísimas gracias por esos minutos dedicados en valorar su experiencia con nosotros. Apreciar esos detalles positivamente detallados como son el estado impoluto de nuestras instalaciones y un staff muy atento a las necesidades de nuestros huéspedes. Con respecto al menos positivo, sólo confirmarle nuestro más firme compromiso con los estándares de insonorización. En ocasiones, factores difíciles de controlar como comportamiento más generoso de otros clientes generan esos ruidos más incómodos. Finalmente, esperar recibirle nuevamente. Un cordial saludo.
by A verified traveler
Posted 31 Oct 2024
The hotel is very beautiful and authentic despite the surrounding area. The staff is amazing and very acomodating. It is nice that they have a garage for a small fee and a restaurant opened for breakfast, lunch and dinner.
Comment from Hotel Management
5 Nov 2024 by Javier. Reception department, Hotel Management
Good afternoon Ms. Ana. Thanks a lot for your marvellous feedback. Really glad to know your experience in our facilities made the expectations. We really do. Hopefully to see you once again. It will be a pleasure. Kindest regards.
by A verified traveler
Posted 30 Oct 2024
Friendly staff, nice restaurant
Comment from Hotel Management
4 Nov 2024 by Javier. Reception department, Hotel Management
Really delighted to know your time in our facilities was literally nice. Both courteous staff and restaurant are well-appreciated by customers once it is experienced. Thanks for taking time in rating us. Will we see you once again.?. We hope so. Kindest regards
by A verified traveler
Posted 29 Oct 2024
Servicio y limpieza
Comment from Hotel Management
4 Nov 2024 by Departamento de Recepción., Hotel Management
Muy buenas noches Jonathan. Maravillosa su aportación. Nos llena de orgullos el poder saber que su estancia con nosotros ha sido muy agradable y todas las expectativas se han cumplido gratamente. Lo celebramos. Agradecerle ese tiempo dedicado en contestar la encuesta de satisfacción. Con el placer de recibirle nuevamente.
by A verified traveler from Oak Park
Posted 27 Oct 2024
Everything was perfect. Parking great.
Comment from Hotel Management
4 Nov 2024 by Javier. Reception department, Hotel Management
Really good evening Ms. Elizabeth. Really proud for your marvellous feedback and mark. Our daily devotion to get the best experience is the most important target and your view reflects it. Hopefully to welcome you once again. Best wishes.
by A verified traveler
Posted 23 Oct 2024
A 4 instead of 5 for staff & services because the female bartender gave me the impression Ihad stupid requests. A local I sat with confirmed she was unfriendly. Too bad she didn't have more joy. Maybe a bad day in her personal life. The staff at the front desk was invaluable as she helped me with getting a train reserved along with arrangement for a taxi in the morning. She even looked online to find the best options for me to get to my destination the next day.
Comment from Hotel Management
5 Nov 2024 by Javier. Reception department, Hotel Management
Thank you so much Ms Ruth for taking some minutes in rating us. We really appreciate it. At the same time, we regret the less positive point mentioned. No excuses. It will be reported to our supervisor to be managed properly well. Anyway, appreciate your kind words to our front desk staff. We hope to welcome once again. Warmest regards.
by A verified traveler from Atlanta
Posted 21 Oct 2024
You can tell the hotel need some remodeling especially on the hallways of the hotel. The room was good and comfortable. Shower was good and comfortable. Overall is an ok hotel with very nice staff. The restaurant in the hotel is a plus especially when traveling overnight.
Comment from Hotel Management
5 Nov 2024 by Javier. Reception department, Hotel Management
Really good afternoon Ms. Annette. We appreciate your time taken in filling out the satisfaction survey. We really do. On the other hand, we confirm that our facilities are still renewing, becoming the hallways one of them. In short period of time, the hotel will be showing off. We hope to welcome you once again. Regards
by A verified traveler
Posted 17 Oct 2024
Great over night airport stay. Nice Spanish restaurant that serves food until 11pm too. Clean
Comment from Hotel Management
4 Nov 2024 by Javier. Reception department, Hotel Management
Thanks a lot Ms. Helen for taking some minutes in taking us, highlighting our Restaurant service and spotless facilites. We appreciate it. Hopefully to see you once again. Kindest regards.
by A verified traveler
Posted 23 Sep 2024
All good
Comment from Hotel Management
25 Sep 2024 by Javier. Reception department, Hotel Management
Really good afternoon Mr. Farima. Delighted to know your expectations have been made properly well. We celebrate indeed. Just hope to welcome once again. Regards from staff.
