Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Everything was great in general. Easy to park at the hotel and on the street. The staff is super friendly and the spa is lovely
by A verified traveler
Posted 20 Dec 2024
Good
Comment from Hotel Management
20 Dec 2024 by Ilunion Malaga, Hotel Management
Dear Regina, we always welcome feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.
by A verified traveler
Posted 1 Dec 2024
The staff are very friendly, dinner and swimming pool is clean and well maintained.
Comment from Hotel Management
4 Dec 2024 by Ilunion Malaga, Hotel Management
Dear Assad, we always welcome feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue our work.
by A verified traveler
Posted 27 Nov 2024
Very friendly and extremely helpful staff
Spacious room and nice bedding
Water is offered in the lobby
The dinner at the restaurant was a disappointment, overcooked, tasteless and boring, I am afraid. Especially comparing to eating in the town centre
The spa is ok but the sauna is not hot enough and the steam room needs an over hall
Comment from Hotel Management
28 Nov 2024 by Ilunion Málaga, Hotel Management
Dear Maria, first of all, we apologise for any inconvenience we may have caused you during your stay and thank you very much for your comment, as it is our best way of improving our service.
by A verified traveler
Posted 26 Nov 2024
Nice hotel just a short walk from town & harbor. We enjoyed our stay and would definitely consider staying there again if i visted Malaga.
Comment from Hotel Management
26 Nov 2024 by Ilunion Malaga, Hotel Management
Dear Emily, We always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue with our work.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Ilunion Malaga, Hotel Management
Dear Eddie,Thank you so much for your kind and considerate review. We always welcome feedback from our Guests and we were delighted to read the positive comments from you. We are most grateful for your feedback, which is such a valuable source of information and help us monitor the service we provide. Kind regards,ILUNION Malaga
by A verified traveler
Posted 20 Nov 2024
Nice property but the air conditioning didn’t seem to work so very warm sleeping.
I booked with Expedia supposed to pay at the property in local currency. Hotel charged the full amount to the card l provided to secure reservation only. Pity as the hotel was nice
Comment from Hotel Management
24 Nov 2024 by Ilunion Malaga, Hotel Management
Dear Jane,We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to apologize for the inconvenience you had experienced in our hotel. Likewise, we thank you for your interest and for taking the trouble to write about your recent stay at ILUNION Málaga.Kind regards,ILUNION Malaga
by A verified traveler
Posted 15 Nov 2024
Out of Malaga Centre so very quiet. Comfortable room. Walkable to city attractions and pleasant walk to Puerta Malaga beach
Comment from Hotel Management
16 Nov 2024 by Ilunion Málaga, Hotel Management
Dear Gilian, We always appreciate feedback from our customers, but we are delighted to read positive comments like yours. It is encouraging to receive them and encourages us to continue with our work.
by A verified traveler
Posted 9 Nov 2024
Rude and unfriendly
Comment from Hotel Management
10 Nov 2024 by ILUNION Malaga, Hotel Management
Dear Matthew: We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to apologize for the inconvenience you had experienced in our hotel. Likewise, we thank you for your interest and for taking the trouble to write about your recent stay at ILUNION Málaga.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Ilunion Málaga, Hotel Management
Estimada Anna Maria, siempre agradecemos los comentarios de nuestros clientes, pero estamos encantados de leer comentarios positivos como el suyo. Es alentador recibirlos y nos anima a continuar con nuestro trabajo.
