Ratings based on 50 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Car park was so dark and dingy. Worse than bandaraya flats. Toilets so dirty. The water in the sink & shower takes forever to clear. Always clogged!! Will not recommend it to anyone or stay there again.
by A verified traveler
Posted 28 Oct 2024
The treatment from the hotel staff is very disappointed, especially those at the front desk. employee professionalism needs to be improved. No tolerance from employees.I should have checked in 3 days at this hotel. But because I was disappointed with their attitude, I decide to move to another hotel on the second day’s without any refund.
by A verified traveler
Posted 30 Jun 2024
I stayed 3 weeks,at the hotel. No problem with checking in, staff always friendly,helpful & polite.
The Temasek Hotel in Melaka is a huge, airy, spacious hotel...
Sad to say the staff lack good house keeping skills
The bedrooms, showers etc need a good deep clean...the deco, in general, bedding, towels well worn,& discoloured very dated
With it being a hot country, a small fridge in rooms would be much appreciated
Management should play a big roll in staff training, supervision, & make sure staff have proper cleaning equipment,etc
I notice how short staff they were.
After all that i have written, i would still stay at The Temasek in future,provided things improve for the better.
Room for improvements. Tks, great staff, including security.
by A verified traveler
Cleanliness and Customer Service Lacking
Posted 12 Mar 2024 on HotelsA sombre check-in. No warm greeting or smiles. The room was filthy. The floor was still wet from mopping but it was evident that no effort had been used. Filthy coffee cups, inside and out, splatter stains on walls, one side of toilet barely clean and the other brown with body fluids, blood-stained pillow cases and dirty sheets, slimey up-turned drain cover, shower head broken, sink dirty, filthy shower, threadbare towels and foot-mat, no hand towel. A supplied plastic mug exploded when hot water poured into it and burned my husband. Staff didn't seem to care or even ask if he was okay when I showed/told them.
Complained and housekeeping sent up. A team of 4 arrived and gave everything a cursory spray and wipe. Nothing changed except the linen. Housekeeper lied and said his team had forgot to clean the room.
Manager gave us new room which was better but I still cleaned a few things myself.
Kettle didn't work and we asked for a new one but they denied it was broken. It turned off after 10-20 seconds and they insisted that was enough. An hour and a half later, we finally got another kettle. I asked why it had to be our problem, just supply a new kettle and accept it was broken.
Fire alarm going off at 6:45 am, staff member walking into our room suddenly.
The pool for children got greener and greener and the convenience shop reeked of cigarettes, every time we went in.
Horrible hotel. They have a long way to go in terms of cleanliness and customer service.
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Posted 5 Mar 2023
Good for grouping or family to stay. Large parking area and suitable for event.
by A verified traveler
Posted 21 Feb 2023
The toilets and rooms are bad . Spider webs and dust all over. There were cockroach running around the bathroom
Comment from Hotel Management
19 Mar 2023 by ASH, Hotel Management
SORRY SIR WE WILL UPRADE TEMASEK HOTEL
by A verified traveler
Posted 31 Jan 2023
Good
by A verified traveler
Posted 28 Jan 2023
Need to improve the queue system b4 checking in…queue for 2 and half hours before get the key even already booked online.
by A verified traveler
Posted 24 Jan 2023
Water Leaking from ceiling inside the bathroom, cockroaches, no breakfast buffet, queue for check in was for few hours, dirty swimming pool, only 1 lift for 6 blocks
