Ratings based on 247 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kuala Lumpur
Posted 26 Sep 2020
First, the counter, rude impolite staff
Rooms, the Dirtiest place I never seen in Malaysia... Please check the Review on Google for pictures
Beds, old metallic springs broken
Bed bugs!!!
It was a nightmare. I needed to go public laundry to wash all my clothes and luggage before to bring them in to my place and wash again. Worry bring back bed bugs with me
by A verified traveler
Posted 22 Sep 2020
The parking was convenient. But we have to wait for half an hour during check in because the room hadn't done yet.
by A verified traveler
Posted 4 Aug 2020 on Hotels
The toilet clogged and shower got problem..the toilet is not in the best condition..i was refused breakfast eventhough i booked breakfast for two person..
by A verified traveler from Kuala Lumpur
Posted 28 Jun 2020
Like - Nice staff
Dislike - dirty rooms, floor, towel, and old pillow. Breakfast was ok, plate and egg is dirty
by A verified traveler
Posted 5 May 2020
by A verified traveler
Posted 28 Apr 2020
The worst customer service i ever seen ,
They make us loosing money because they do not understand about their work,
And instead of apologizing or trying to fix it ,they keep arguing and giving fake excuses
by A verified traveler
Cleanliness left a lot to be desired for
Posted 23 Jan 2020 on HotelsThe Hotel needs a lot of refurbishing. The hallway carpet is dilapidated and looked dirty, part of the strings are coming off and perhaps rarely cleaned. The room itself needs a lot of deep cleaning especially the corners. We were provided with a small fridge but it wasn't working, needs a wipe off and perhaps disinfected because of a musty smell. The sink was also clogged, water marks inside the toilet and there some kind of fly sorrounding the sink. The bedsheets was full of holes and some kind of stain.
On a positive side, for the price I paid, it was spacious with 2 double beds, we were provided with a kettle, coffee, cream, sugar and tea pockets for 2. This hotel is adjacent to a night market that serves a lot of multicultural dishes. They also have a free breakfast but it's mostly catered to Malay customers.
I hope this review will be read by the management and actually do something about their hotel and perhaps they could increase their price
by A verified traveler
Posted 6 Jan 2020 on Hotels
by A verified traveler from Singapore
Posted 24 Dec 2019
Overall an average stay at the hotel for 2 nights. Room was reasonably priced with complimentary breakfast which were the positives. However the room was not clean when we checked in. Toilet was untidy. Linen used had visible stains. The floor of the lifts is wet and sticky every time we used it.
Away from the buzz and noise from the central area. The hotel also have an adjacent food centre which is convenient.
by A verified traveler
Posted 18 Dec 2019 on Hotels
