Ratings based on 165 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2024
Not the warmest of welcomes. Lots of rules greeted us. Walking distance to Jonker street
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 17 Jun 2023
It’s a great place to relax. It’s near the historical area and within walking distance to malls. There few guests and makes this place great to get away from the hustle and bustle.
Comment from Hotel Management
22 Jun 2023 by The Rucksack Caratel, Hotel Management
Thank you for your kind review! We are delighted to hear that you enjoyed our relaxing atmosphere, close proximity to historical areas and malls, and the few other guests that stayed with us. We appreciate your feedback and look forward to welcoming you back soon
by A verified traveler
Posted 11 Mar 2023
Excellent property to stay. keep up with the good works!
Comment from Hotel Management
20 Mar 2023 by The Rucksack Caratel, Hotel Management
Thank you for your positive review! We are delighted to hear that you had an excellent stay with us. We strive to provide the best possible service, and feedback like yours helps us keep up our good work. Thank you for being our guest, we hope to see you again soon!
by A verified traveler
Posted 8 Feb 2023 on Hotels
Comment from Hotel Management
8 Mar 2023 by The Rucksack Caratel, Hotel Management
Thank you for staying with us. We hope to see you again.
by A verified traveler
Posted 22 Jan 2023
Loved the cool and unusual style of this hotel, in a great spot, nice and quiet yet only a short stroll to the centre. Great rooms, good showers and comfy beds. Really liked that they had a water machine in reception. So handy for refilling bottles and kettles and saving single use plastic, excellent hotel and so much nicer than big impersonal hotels.
Comment from Hotel Management
8 Mar 2023 by The Rucksack Caratel, Hotel Management
Thank you for your wonderful review about our hotel! We are delighted to hear that our unique and stylish atmosphere was to your liking and that you enjoyed the convenience of our water machine in reception. We strive to provide an enjoyable stay for all our guests and we are glad that we were able to exceed your expectations. Thank you again for choosing us as your temporary home away from home.
by A verified traveler
Noisy
Posted 13 Jan 2023 on HotelsStayed two nights. At 2:00 a.m. on the second night, some people came in who were talking loudly. As far as I know, the hotel employee did not do anything to quiet them down. He was talking loudly also. The front desk is near my room. After 15 minutes, someone from another room opened their door and told the people to be quiet.
Comment from Hotel Management
8 Mar 2023 by The Rucksack Caratel, Hotel Management
We apologize for the disturbance that you experienced during your stay with us. We take feedback like yours seriously and we are committed to providing a peaceful and comfortable atmosphere for all our guests. We value your feedback and will be sure to talk with our staff about this incident to ensure similar situations are avoided in future. Thank you for taking the time to bring this matter to our attention.
by A verified traveler
Posted 24 Dec 2022
Like the uniqueness of design of hotel and rooms.
Needs more lightings in the room on the 1st floor. A little too dark for my liking.
Also, if possible, more parking for the guests. Otherwise, guests will be fighting for the parking lots outside of the hotel.
Comment from Hotel Management
16 Jan 2023 by The Rucksack Caratel, Hotel Management
Thank you for taking the time to share your experience with us. We are glad that you enjoyed the uniqueness of our hotel's design and rooms. We apologize for the insufficient lighting in your room and will take note of your suggestion for more parking for our guests. We value our customers' feedback and appreciate you giving us the opportunity to improve our services. Thank you again for staying with us, and we hope to see you again!
by A verified traveler
Posted 11 Dec 2022
It’s very cosy and it’s only SA few minutes away from the heritage site
Comment from Hotel Management
12 Dec 2022 by The Rucksack Caratel, Hotel Management
Thank you for staying with us. We hope to see you again.
by A verified traveler
Posted 2 Dec 2022
Good place to stay.
Comment from Hotel Management
5 Dec 2022 by The Rucksack Caratel, Hotel Management
Thank you for staying with us. We hope to see you again.
