Ratings based on 128 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
Door lock got problem
Comment from Hotel Management
26 Aug 2024 by Alina Abdullah, Hotel Management
Dear Tey,Thank you for reaching out to us about the issue with your door lock. Sorry to hear that it's not functioning properly. Can you please provide more details about the problem? This will help us better understand the problem and provide a more effective solution. We're committed to getting your door lock back to working order as soon as possible.
by A verified traveler
Posted 30 Apr 2023 on Hotels
Comment from Hotel Management
3 Jun 2023 by Alina, Hotel Management
Dear Dr Saeed,My sincere apologies for the inconvenience during your stay here.I have shared your review with the hotel team for further improvement.Hope all is well with you and your loved ones and have a blessed week ahead.
by A verified traveler
Posted 18 Oct 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by Alina Abdullah, Hotel Management
Dear Lilis,Thank you for staying at Hotel Kobemas Melaka and we appreciate your valuable review.Hope to see you again and have a blessed week ahead!Best regards,
by A verified traveler
Posted 16 Jul 2022
Hotel is ok but there’s no towel available. Called for request at 4pm, they promised to send at 5pm, until 12am there’s no towel available. Called again, they’ll send the next morning, replacing with fave towel, some badly torn. Bad service.
Comment from Hotel Management
17 Jul 2022 by Alina Abdullah, Hotel Management
Dear Nurhazirah,
Thank you for staying at Hotel Kobemas Melaka and we would like to extend our apologies for the inconvenience during your stay with us.
Will convey your message to our housekeeping team to further improve on our services.
Hope to hear from you again and may you be blessed with good health always.
by A verified traveler
Posted 6 Jun 2022 on Hotels
Comment from Hotel Management
6 Jun 2022 by Alina, Hotel Kobemas Melaka, Hotel Management
Dear Mohd,
Thank you for staying at Hotel Kobemas Melaka and we appreciate your valuable review.
Hope to see you again in future and stay blessed!
Best regards,
by A verified traveler
Posted 20 Mar 2022 on Hotels
Comment from Hotel Management
21 Mar 2022 by Alina Abdullah, Hotel Management
Dear Lilis,
Thank you for staying at Hotel Kobemas Melaka and we are grateful for your valuable review.
Hope to see you again in future and have a great day ahead!
Best regards,
by A verified traveler
Posted 5 Feb 2022
I was very disappointed with the hotel once we check in the room was very smelly, the water heater not function, the air conditioning too. The bed got blood stains and the table was full of dust. It was I didn't stay at this hotel at all. I complained to front office they said they don't know anything we are so upset and straight away check out. They are u hope I can get the full refund I was very upset
Comment from Hotel Management
5 Feb 2022 by Alina, Hotel Management
Dear Mr Cho,
Thank you for your review and we are sorry that our room condition was not up to your expections.
I have confided with our front desk and housekeeping team regarding this matter. The information that I received was that they wanted to move you to a new room but it was rejected by your good self.
As your booking was not made directly to the hotel, I strongly suggest that you contact the online agent and the hotel will give our full assistance on your request.
Thank you.
by A verified traveler
Posted 3 Jan 2021
Comment from Hotel Management
3 Jan 2021 by Badrohisham Omar, General Manager, Hotel Management
Thank you for staying with us and we appreciate you valuable feedback.
Hope to see you again soon.
by A verified traveler
Posted 28 Jan 2020
by A verified traveler
Posted 26 Jan 2020
