Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
average. room smell l don't like.bed have bugs. very itchy
by A verified traveler
Posted 23 Jun 2024
NA
by A verified traveler
Posted 22 Jun 2024
Good size suite
by A verified traveler
Posted 21 Jun 2024
Reasonable for its price. It was rated as a five star hotel, so i was expecting more. I find that rooms are cleaned and staff is prompt as we requested for bottled water.
I find that service definitely can be improved such as informing us about the venue of the buffet breakfast and shuttle service available. We had to find out all these by ourselves. Location is good as we managed to walk to Jonker street.Wonderful stay.. can consider again if we wanna go Melaka again.
Comment from Hotel Management
21 Jun 2024 by The Management , Hotel Management
Dear Miss, Greetings from Holiday Inn Melaka, We sincerely apologize for the disappointing experience during your recent stay.Providing exceptional service is our priority, and we regret that we fell short of your expectations. Your feedback is invaluable, and we are actively addressing the areas for improvement.We hope you will reconsider and give us another opportunity to provide you and your family with a truly enjoyable stay. Thank you for bringing this to our attention.Best Regards, The Management
by A verified traveler
Posted 8 Jun 2024
The condition of the bathroom can be improved. They seem to be quite old and have not been renovated.
Comment from Hotel Management
10 Jun 2024 by The Management , Hotel Management
Dear Rakesh, Greetings from Holiday Inn Melaka, We are truly sorry to learn about the discomfort you experienced with the aircon during your stay. Please accept our sincerest apologies for any inconvenience this may have caused.We take your feedback seriously and will address the issue promptly to ensure a more comfortable experience for our guests in the future.Best Regards, The Management
by A verified traveler
Posted 6 Jun 2024
Clean and comfortable. Short walk to Mahkota Parade.
Comment from Hotel Management
10 Jun 2024 by The Management , Hotel Management
Dear Choon Liang, Greetings from Holiday Inn Melaka, Thank you for your wonderful review.We are thrilled you had a comfortable stay and look forward to welcoming you back on your next visit to Melaka.Warm regards,The Management
by A verified traveler
Posted 6 May 2024
great Experiences
by A verified traveler
Posted 1 May 2024
Overall the property is good but you must take the seaview as the rooms with city view are not quite - cooling fans noise and vibration
Comment from Hotel Management
4 May 2024 by The Management , Hotel Management
Dear Ramesh, Thank you for your valuable feedback.We are truly sorry to learn about the discomfort you experienced with the aircon during your stay. Please accept our sincerest apologies for any inconvenience this may have caused.We take your feedback seriously and will address the issue promptly to ensure a more comfortable experience for our guests in the future.Warm regards,The Management
by A verified traveler
Posted 30 Apr 2024
The staff & location were great and the restaurant was also good. No complaints about this hotel.
Comment from Hotel Management
4 May 2024 by The Management , Hotel Management
Dear Mark, Greetings from Holiday Inn Melaka, We are absolutely thrilled to hear that your stay at Holiday Inn Melaka. It is heartwarming to know that you are pleased with the service that was rendered to you by our staffs, location and food. We will be sure to pass along your appreciation to our staffs for their excellent service.We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!Warm regards,The Management
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by The Management , Hotel Management
Dear Rachel, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your positive rating based on your recent stay experience with us. We look forward to welcoming you back for another memorable experience soon!Best Regards, The Management
