Ratings based on 12 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2022
Areas first improvement are:-
1. Inadequate staffing
2. Waiters not attentive or happy
3. Insufficient signs around resort . No area maps at all
4. No taxis available ( outbound) from the resort
5. Bathroom not too clean.
6. Limited dining options
7. Buildings not cost of fresh paint.
Otherwise excellent location. Just needs good management
Comment from Hotel Management
13 Jun 2022 by Sinclairs, Hotel Management
Thank you for your review. Our resort is spread over 20 acres of verdant greenery and built as an ecofriendly destination, where one can live with nature.
We have taken note of your shortcomings. These changes will be looked into during our renovation plans this year.
Do give us a chance to make your next stay with us an enjoyable experience.
We look forward to welcoming you and your colleagues again to Sinclairs Dooars or to seven of our other properties at Siliguri, Darjeeling, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair.
We would also like to introduce you to the latest addition in the Sinclairs chain - Sinclairs Yangang. Sinclairs Yangang is a lovely property located in South Sikkim. Yangang is a charming hill town, a two-hour drive from Gangtok and Kalimpong.
by A verified traveler
Posted 27 Feb 2020
The Spa facility was not there as was advertised in the website.
Comment from Hotel Management
6 Mar 2020 by Sinclairs, Hotel Management
Thank you for your review. We are in a process to reinstate the spa facility very soon. We look forward to welcoming you again at Sinclairs Retreat Dooars or any of the other six Sinclairs locations.
by A verified traveler
Posted 18 Oct 2019
by A verified traveler
Relaxing Resort among picturesque tea gardens
Posted 13 Apr 2019 on HotelsIt was an amazing experience in this lovely well maintained Resort in North Bengal. It is well managed and almost every bit of it was perfect over there. Spacious accommodation, well laid cottages, lush green lawns, delicious food and smiling staff.
Overall it was a great experience.
Comment from Hotel Management
30 May 2019 by Sinclairs, Hotel Management
We are delighted to get a 10/10 score! Thank you for your wonderful feedback. At Sinclairs Retreat Dooars, the lush green surroundings make it a place where guests can literally ‘live with nature’ We look forward to welcoming you again at Sinclairs Retreat Dooars.
Recommended
for Everyoneby A verified traveler from Kolkata
Excellent getaway at Sinclairs Retreat Dooars
Posted 29 May 2018Amazing experience, helpful staff, nice decor of rooms, picturesque campus, amazing food that is to Chef Jaydeb.
This is the perfect experience you would expect in a getaway.
Thanks a lot, Sinclairs Retreat Dooars.
Comment from Hotel Management
30 Jun 2018 by Team Sinclairs, Hotel Management
Thank you for your wonderful comments about our property and the Sinclairs team. We always lay special emphasis on the quality and variety of food and our chef takes special care of the guest’s special needs or likings. Thank you for appreciating his efforts. We believe it is our duty to satisfy every guest who has given us the privilege of being of service to them.
We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.
by A verified traveler
Family stay at Dooars
Posted 27 Mar 2018 on HotelsWe visited Dooars from Kolkata for two days. Altogether six of us (including one child, and three seniors) had a wonderful stay at Sinclairs Chalsa, at nature's lap, with all modern amenities, and serene backdrop of hills and clouds. All the special meal requests were taken care of by chef Joydeb and his team, and the reception staff was very friendly. Only drawback, the pick-up and drop-off service from IXB airport was less than satisfactory and outrageously expensive. The driver was not willing to come to the terminus (maybe to avoid paying parking fee) and wanted us to walk for a long distance to the car, which we refused, and that made him unhappy. While dropping, he almost made us miss the flight, dropped the luggage on the floor, and one of the bags broke. All this while we paid 8000 Rs up and down for the transport service.
Comment from Hotel Management
4 Apr 2018 by Sinclairs, Hotel Management
Dear Mr Jayanta Pal
Thank you for staying with us and for the wonderful review about our property and services.
Dooars located a few hours from Siliguri is a wonderful getaway for families. Our resort is expansive and guests can truly live with nature here. Within the resort, we offer many facilities like a swimming pool, spa, games room, kids play area etc. Even the surroundings are beautiful and guests can visit the forest area, go white water rafting, visit a tea garden etc.
We are disappointed to hear about your feedback regarding our transport services. Kindly note that due to unpredictable traffic in the area, sometimes it is difficult to decide which route to take. In your case, there was traffic along multiple routes that day, and the driver took slightly longer than expected to drop you to the airport. We always advise our guests to leave a little early from the hotel to avoid such issues, which is not in our control. Kindly note that our prices are in line with the transportation costs in the area.
Sorry for your experience at the airport. In recent times, due to security reasons, private vehicles are allowed to enter certain only designated areas at the airport. Hence the driver could not pick you up at your desired location.
Nonetheless, we are humbled by your kind feedback regarding our hospitality and services.
We would love to host you again, this time for a longer time. Thank you once again for your valuable support.
We look forward to welcoming you again to the wonderful Dooars. We also invite you to visit any of our six other hotels/resorts in India at Siliguri, Darjeeling, Kalimpong, Burdwan, Port Blair and Ooty. The Sinclairs team at these locations will render impeccable services to you.
by A verified traveler
Thank you.
Posted 29 Jan 2018 on HotelsWe had a great experience, everybody was warm, welcoming and helpful. Especially the chef Joydeep and the young lady from the restaurant who trudged all the way to our hotel room to deliver milk for our baby, even late at night, never once losing her charming smile. Would have loved to mention her by name, but forgot to ask her for it.
Comment from Hotel Management
1 Feb 2018 by Nirmal Mishra, Hotel Management
Thank you for your excellent review. We do take pride in catering to our guests' needs in the best way we can. Your kind words are a great source of inspiration for us to deliver even better experience to our guests.
We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.
by Rishab Jain from Kolkata
Good Hotel
Posted 16 Dec 2017 on HotelsVery Happy. Hotel service was very Good. Especially chef Joydeb made awesome food. Candle light dinner setup was perfect.
Comment from Hotel Management
18 Jan 2018 by Nirmal Mishra, Hotel Management
Dear Sir,
Thank you for your great comments. We are delighted!
We always lay special emphasis on the quality and variety of food and our chef takes special care of guest’s special needs or likings. Thank you for appreciating his efforts.
We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.
Regards,
Nirmal Mishra
by A verified traveler
Average stay, beautiful gardens and location.
Posted 26 Jun 2017 on HotelsGood location and gardens. Food was repetitive and boring. Front office desk staff and room service staff not helpful. They were just doing their job and nothing more. No wifi in the rooms. Mobile signal very poor in most of the property. Shower was pathetic. Bedside lamps were for decoration, not for reading.
Comment from Hotel Management
4 Jul 2017
Thank you for your review. The resort is built as an eco-friendly destination where our guests can live with nature.We will definitely work on widening the choice of dishes in the restaurant menu. The wi fi system has been laid out in the resort but in the absence of stable hi speed connectivity, we are unable to provide connectivity in all the rooms.We have taken a note of the shortcomings pointed out by you and assure you that to the extent practicable, these will be taken care of.
We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.
by A verified traveler
Posted 3 Oct 2016 on Hotels
Not bad
Comment from Hotel Management
28 Nov 2016 by General Manager, Hotel Management
Thank you for your review. The resort is an ideal destination for those who enjoy and love nature. We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will ensure that you have a memorable experience.
