Ratings based on 219 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Nilufar, Hotel Management
Dear Maxamed,Thank you for your feedback with a positive ranking, we glad you enjoyed your stay and loved everything. Looking forward to seeing you again in the near future.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Nilufar, Hotel Management
Dear Naseeruddin,Thank you for your review, our sincere apology for not meeting your expectation and would like to know in details in order to avoid such in greater level. Your comments will be considered by the management team.
by A verified traveler
Posted 3 Nov 2024
I rarely write review but I had to for this one.
The room was as described no issue there. However, the service from staff was terrible. Except Malik from the concierge team, everyone else did not leave up to a 5-star hotel. I felt like I was in a budget hotel where staff don't care about customer.
There are ongoing construction work around the hotel, so road gets closed and you can't get to/from the hotel by taxi. You have to be dropped fown the road and climb the small hill with your suitcases to reach the hotel, or vice versa when leaving.
I would have expect the hotel to inform the customer that road get close around certain hours, that is the minimum that should be done.
The hotel is 15min from the Haram entrance, specifically when you have to zigzag around the designated blocked spaces.
The food was very limited in term of options. I chose the hotel for the room type, but was very disappointed by the service, the lack of communication on car drop off/pick up inconvenience and the food.
I will only book this if I do not have a better choice going forward.
Comment from Hotel Management
3 Nov 2024 by Nilufar, Hotel Management
Dear Ghaniat,Thank you for your feedback. Our sincere apologies for failing to meet your expectoration's. Your comments will be considered by the operational department. Rest assured looking forward to seeing you around.
by A verified traveler
Posted 2 Nov 2024
Excellent food
Comment from Hotel Management
3 Nov 2024 by Nilufar, Hotel Management
Dear Muhammad,Thank you for your feedback and positive rating, we glad you enjoyed your stay and loved everything. Looking forward to seeing you again in the near future.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Nilufar, Hotel Management
Dear Ikra,Thank you for your feedback with a positive rating, we glad you enjoyed your stay and loved everything. Looking forward to seeing you again in the near future.
by A verified traveler
Posted 15 Oct 2024
Hotel rooms are very clean , food is delicious and staff is friendly and welcoming
Comment from Hotel Management
16 Oct 2024 by Nilufar, Hotel Management
Dear Kamil,Thank you for your feedback and positive rating, we glad you enjoyed your stay and loved everything. Looking forward to seeing you again in the near future.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Nilufar, Hotel Management
Dear Nahla,Thank you for your feedback with a positive rating, we glad you enjoyed your stay and loved everything! looking forward to welcoming you again in the near future.
by A verified traveler
Posted 19 Aug 2024
Very supportive team.
Managed to find a solution as the booking didn’t arrive to them till next day.
They also gave me an upgrade.
All team was helpful, special thanks to Ali in the reception 🙏
Comment from Hotel Management
21 Aug 2024 by Nilufar, Hotel Management
Dear Khaled,Thank you for your feedback and positive rating, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.
by A verified traveler
Posted 15 Aug 2024
Beautiful hotel. Super inconvenient to get to surprisingly. Absolutely NO one in the Haram knows where the hotel is. whether they are a guard, soldier, taxi driver, pedestrian, beggar, no one knows the name Shaza.
And then the shuttle bus service is super poor and the traffic areas it drops you off to is dangerous. Overall, IF you can get to the hotel, you’ll have a tremendous stay. If not, good luck finding the hotel 😭😔
Comment from Hotel Management
18 Aug 2024 by Nilufar, Hotel Management
Dear Shakhawat,Thank you for your review and ratings.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Nilufar, Hotel Management
Dear Nimo,Thank you for your feedback with a positive ranking, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.
