Ratings based on 12 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Very good
by A verified traveler
Posted 26 Aug 2023
Lovely clean Hotel, spacious room with lovely fragrance in as you walk in the lobby. Friendly staff! Lovely shower. Overall Excellent stay!
Comment from Hotel Management
27 Aug 2023 by Hassanin, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback with us.We are glad that your staying was satisfying for you.We hope your next stay with us will be a pleasant journey and looking forward to welcoming you back again. Kind Regards, Roots Hotel
by A verified traveler
Posted 24 Aug 2023
The property was nice and clean but little far away from Harm.
Comment from Hotel Management
24 Aug 2023 by Hassanin, Hotel Management
We thank you for choosing Roots Hotel and for your trust in us. We are pleased to receive your satisfaction and look forward to serving you again.Best Regards.
by A verified traveler
Posted 14 Jun 2023
Comment from Hotel Management
29 Jul 2023 by HA, Hotel Management
Dear valued guest, Thank you for taking the time to share your feedback with us. We hope your next stay at Roots Hotel will be a pleasant journey and looking forward to welcoming you back again.Kind Regards, Roots Hotel
by A verified traveler
Good for families
Posted 21 Apr 2023 on HotelsThe hotel is good in general. Convenient neighborhood. Friendly and respectful staff. A bit far from "Haram". They have a shuttle.
Comment from Hotel Management
9 Jun 2023 by Rifal, Hotel Management
Dear AlaaddinWe are glad that your staying was satisfying for you.Thank you and we are looking forward welcoming you at Roots Hotel, Makkah
by A verified traveler
Posted 14 Apr 2023
Shuttle bus service to haram was not good and operated long waits. Uber/Bolt/Careem lots of delays. Condiments/toiletries and towel not stocked at room service.
Comment from Hotel Management
9 Jun 2023 by Rifal, Hotel Management
Dear AliWe are very sorry that our service was not as you wished.We will take these notes into consideration and make sure that your next stay would satisfy you.Thank you and we are looking forward welcoming you at Roots Hotel, Makkah
by A verified traveler
Posted 3 Apr 2023
The hotel is very clean and the staff are friendly.
However, the bathroom and shower are quite small.
Comment from Hotel Management
9 Jun 2023 by Rifal, Hotel Management
Dear AymanWe are glad that your staying was satisfying for you.Thank you and we are looking forward welcoming you at Roots Hotel, Makkah
by A verified traveler
Posted 2 Mar 2023
Comment from Hotel Management
9 Jun 2023 by Rifal, Hotel Management
Dear OmarWe are glad that your staying was satisfying for you.Thank you and we are looking forward welcoming you at Roots Hotel, Makkah
by A verified traveler
Posted 12 Feb 2023
Great service
Comment from Hotel Management
9 Jun 2023 by Rifal, Hotel Management
Dear NoahWe are glad that your staying was satisfying for you.Thank you and we are looking forward welcoming you at Roots Hotel, Makkah
by A verified traveler
Posted 12 Dec 2022
I like it
Comment from Hotel Management
22 Dec 2022 by Rifal, Hotel Management
Dear OmarWe are glad that your staying was satisfying for you.Thank you and we are looking forward welcoming you at Roots Hotel, Makkah.
