Ratings based on 985 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Building is too old
Comment from Hotel Management
3 Dec 2024 by Hotel Management Team, Hotel Management
Dear Mr. Masudur, Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding the facilities' maintenance, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 1 Dec 2024
My experience at Pullman ZamZam was excellent overall. The only improvement I would suggest is updating their navigation address online for guests who plan to drive to the hotel. After navigating through heavy traffic for over two hours, Google Maps directed me to the upper level instead of the underground entrance. I eventually had to pay a cab driver to guide me to the correct location. If the navigation details were updated to guide drivers directly to the underground area, it would greatly enhance the guest experience. Other than that, I would highly recommend this hotel without hesitation!
Comment from Hotel Management
2 Dec 2024 by Hotel Management Team, Hotel Management
Dear Mr. Ahmad,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, on the other hand, your concerns have been taken into consideration, and rest assured that our team is working on it.We hope to have the opportunity to serve you again soon.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler from Dix Hills
Posted 1 Dec 2024
Location
Comment from Hotel Management
1 Dec 2024 by Hotel Management Team, Hotel Management
Dear Ghulam,Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. If anything, specific has happened, please do not hesitate to contact us in a private message. We are always honored to welcome you, and we look forward to seeing you again soon.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Hotel Management Team, Hotel Management
Dear Ms. Sheriffa, Your satisfaction is our number one priority. If anything, specific has happened, please do not hesitate to contact us in private message to discuss this further.Looking forward to hearing back from you.Best regards,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 25 Nov 2024
Good to stay at this property considering all
Comment from Hotel Management
26 Nov 2024 by Hotel Management Team, Hotel Management
Dear Mr. Mohammad, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us. We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 24 Nov 2024
Great
Comment from Hotel Management
25 Nov 2024 by Hotel Management Team, Hotel Management
Dear Israque, Thank you for sharing your experience. The fact that you choose Pullman Zamzam Makkah Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 23 Nov 2024
So good 😊💯
Comment from Hotel Management
24 Nov 2024 by Hotel Management Team, Hotel Management
Dear Maung,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Management Team, Hotel Management
Dear Mr. Syed,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 18 Nov 2024
I loved the location
Comment from Hotel Management
20 Nov 2024 by Hotel Management Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon.Sincerely,Pullman Zamzam Makkah Hotel.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Management Team, Hotel Management
Dear Mr. Raffat,Thank you for choosing Pullman Zamzam Makkah Hotel. We are delighted to learn that you have enjoyed your stay, and we look forward to welcoming you again very soon.Sincerely,Pullman Zamzam Makkah Hotel.
