Ratings based on 59 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good
Posted 2 Mar 2020 on HotelsIt is great location nearby shopping areas you can do all your shopping without travelling too far.
The workers are helpful. The price you can't beat that, comes with beautiful buffet breakfast delicious.
Comment from Hotel Management
18 Mar 2020 by Guest Relation , Hotel Management
Thank you so much for honoring us by staying in our hotel, wishing you all the best and looking forward to welcoming you yet again soon. Best Regards,
by A verified traveler
Posted 10 Feb 2020 on Hotels
Very good
Comment from Hotel Management
12 Feb 2020 by DAEC, Hotel Management
Thank you so much for honoring us by staying in our hotel, wishing you all the best and looking forward to welcoming you yet again soon.
Best Regards,
by A verified traveler
Posted 28 Jan 2020 on Travelocity
dont like any thing dirty,dirty and dirty nothing good to talk about
Comment from Hotel Management
29 Jan 2020 by DAEC, Hotel Management
Greetings from Makkah,
Thank you so much for honoring us by staying in our hotel. Your comment has been noted and action will be taken to enhance our services.
No efforts will be spared to make your stay memorable. Wishing you all the best and looking forward to welcome you yet again soon.
by A verified traveler
Posted 27 Jan 2020 on Hotels
It was not clean at all and the customer service was poor not nice they don’t even know English and they don’t answer you nicely and in my room there was a cockroach that I booked for three days and I was trying to mail them and call them no one answer me and you won’t believe I spend my nights on a very hard time all night I was scared to the cockroach don’t go in my mouth it doesn’t go in my ear and it was very Dirty and it was not clean at all waste my money.
Comment from Hotel Management
29 Jan 2020 by DAEC, Hotel Management
Greetings from Makkah,
Thank you so much for honoring us by staying in our hotel. Your comment has been noted and action will be taken to enhance our services.
No efforts will be spared to make your stay memorable. Wishing you all the best and looking forward to welcome you yet again soon.
by A verified traveler
Posted 23 Jan 2020 on Hotels
It is very good place to stay near everything food shopping and most of the 15 minutes walk to haram. Love this place and come next time again. In sha allah.
Comment from Hotel Management
23 Jan 2020 by Dar Al-Eiman Grand, Hotel Management
Thank You for choosing Dar Al-Eiman Grand
We Really Appreciate your Rating & Kind Words
by A verified traveler
Posted 22 Jan 2020 on Hotels
It was very excellent and amazing experience.Room was very clean and hygienic.reception staff was very cooperative and it was not far from great mosque .I recommend to book this hotel as it is worth for price they offered
Comment from Hotel Management
23 Jan 2020 by Dar Al-Eiman Grand, Hotel Management
Thank You for choosing Dar Al-Eiman Grand
We Really Appreciate your Rating & Kind Words
by A verified traveler
Posted 13 Jan 2020 on Hotels
Comment from Hotel Management
14 Jan 2020 by DAECMk, Hotel Management
Thank for your kind comments and looking forward to welcome you again.
by A verified traveler from Melbourne, Florida
Posted 10 Jan 2020
Worst place ever seen. Checked out the next day but expedia did not refund the money despite me explaining to Expedia that the hotel did not even have a record of this.
Funny thing is that when I called expedia they said that I should explain to staff about complains and I told expedia, that not a single person in the staff speaks English!
Comment from Hotel Management
11 Jan 2020 by Dar Al-Eiman Grand, Hotel Management
Greetings from Makkah, Thank you so much for honoring us by staying in our hotel. Your comment has been noted and action will be taken to enhance our services. No efforts will be spared to make your stay memorable. Wishing you all the best and looking forward to welcome you yet again soon. Best regards,
by A verified traveler
Posted 8 Jan 2020
by A verified traveler
Good hotel during low season
Posted 4 Jan 2020 on HotelsThe standard room was not like the photo, and Because hotel was so busy we could not get the room on time. We checked in at 5 or 6 pm. Also during my stay the cleaner has missed cleaning my room. After complaining we get a very effective response from the customer service and they upgraded our room to suite which was very cosy like home.
Comment from Hotel Management
11 Jan 2020 by Dar Al-Eiman Grand, Hotel Management
Thank You Sir for your Comments
