Ratings based on 972 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Any city
Posted 10 Jan 2025
The staff are well trained and very accommodating. The front desk lady named Pau was the best. She upgraded me and allowed me an early check in. She also went out of her way to make sure I got my luggages from the airline’s carrier since the luggages were delayed in Los Angeles.
by A verified traveler
Posted 8 Jan 2025
We have stayed here several times. This is our go-to whenever we come to Makati. We love it here. Staff is excellent. Always a good experience
Comment from Hotel Management
9 Jan 2025 by GM Tim, Hotel Management
Thank you for always choosing to stay with us and we are really delighted to know you had a great time. We are all looking forward in welcoming you back soon.
by A verified traveler
Posted 8 Jan 2025
Always a good experience staying here.
Comment from Hotel Management
9 Jan 2025 by GM Tim, Hotel Management
Thank you for always choosing to stay with us and we are really delighted to know you had a great time. We are all looking forward in welcoming you back soon.
by A verified traveler
Posted 7 Jan 2025
This review is not for publication. Overall we were happy with our stay except not having any light from outside was discouraging. Our window was completely blacked out by an opposing wall and listening to water run down the walls all night made sleep intermittent. When we left the building early in the mornings, there was no sign of rain having fallen so we were unware of why there was always the sound of running water.
Comment from Hotel Management
8 Jan 2025 by GM Tim, Hotel Management
Thank you for sharing to us your overall feedback and we are happy to know you had a satisfactory stay. We are also happy to offer our higher category rooms that has a nice view of the city and we hope you can book and try it out on your next visit.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by GM Tim, Hotel Management
Thank you for the positive review and we are really delighted to know you had a great time. We look forward in welcoming you back soon.
by A verified traveler
Posted 3 Jan 2025
The rooftop server they are very slow
Comment from Hotel Management
6 Jan 2025 by GM Tim, Hotel Management
Thank you for the positive review and we are really delighted to know you had a great time. We apologize for the delay in service and rest assured we have conducted continuous training to for our team.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
6 Jan 2025 by GM Tim, Hotel Management
Thank you for the positive review and we are really delighted to know you had a great time. We look forward in welcoming you back soon.
by A verified traveler from Lynnwood
Posted 2 Jan 2025
The air conditioner unit is dripping and it is inconvenient because you have to put towels on the floor. You can slide if you are not aware that the floor is wet
Comment from Hotel Management
6 Jan 2025 by GM Tim, Hotel Management
Thank you for sharing to us your feedback and we sincerely apologize for any inconveniences caused by the room aircon. We have rectified the said issue and we hope to welcome you back soon.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by GM Tim, Hotel Management
Thank you for the perfect review and we are so delighted to know you had a great time. We are all looking forward in welcoming you back soon.
by A verified traveler
Posted 1 Jan 2025
Great city views and friendly staff
Comment from Hotel Management
2 Jan 2025 by GM Tim, Hotel Management
Thank you for the wonderful review and we are so delighted to know you had a great time. We are all looking forward in welcoming you back soon.
