Ratings based on 954 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
It was 2nd stay at this hotel. I enjoyed so much 1st time came back 2nd stay over
Comment from Hotel Management
15 Sep 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Ronald,Thank you for your perfect rating! We are delighted that you chose to return for a second stay and that both visits to our hotel were so enjoyable. It is always an honor to welcome back returning guests, and we’re pleased to know we were able to meet your expectations once again.We appreciate your continued patronage and look forward to providing you with excellent experiences in the years to come.Safe travels, and we look forward to your next visit!Sincerely,Leo CastilloDuty Manager
by A verified traveler
Posted 12 Sep 2024
Very Professional courteous staff. Very modern hotel with nice updated rooms and facilities.
Comment from Hotel Management
12 Sep 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Mark,Thank you for your kind words! We are thrilled to hear that you had a wonderful experience during your stay and that our staff left a positive impression with their professionalism and courtesy. Providing top-notch service is a priority for us, and we're glad it made your stay more enjoyable.It’s also great to know that you appreciated our hotel's modern design and updated rooms. We continually strive to maintain and enhance our facilities to ensure that our guests enjoy the highest standards of comfort and convenience. Your recognition of these efforts means a lot to us.We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager
by A verified traveler from Sunnyvale
Posted 10 Sep 2024
Everything was amazing. Staff, room, food.
Comment from Hotel Management
10 Sep 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Francis,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed every aspect of your stay, from the attentive service provided by our staff to the comfort of your room and the dining experience. We look forward to welcoming you back for another amazing stay in the future!Sincerely,Ria DimlaDuty Manager
by A verified traveler
Posted 3 Sep 2024
The hotel very convenient if you need to be in Makati only issue I had was elevator was exceptionally slow which was inconvenient at times.
Comment from Hotel Management
3 Sep 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Daniel,Greetings from City Garden Grand Hotel! Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the long waiting times at the elevators. We understand that this can be frustrating, especially during peak hours. We are actively working to improve the efficiency of our elevator system and address any issues that may be causing delays. In the meantime, we appreciate your patience and understanding as we strive to provide a better experience for all our guests.Sincerely,Ria DimlaDuty Manager
by A verified traveler from Margate
Posted 2 Sep 2024
Excellent customer service from front desk and rooftop restaurant
Comment from Hotel Management
3 Sep 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Howard,Thank you so much for your positive review! We're thrilled to hear that our staff met your expectations by providing you an excellent service. Your recommendation means a lot to us, and we truly appreciate your kind words. We strive to provide every guest with a memorable and comfortable experience, and we're glad to hear that we succeeded during your stay.We look forward to welcoming you back in the future and continuing to exceed your expectations.Sincerely,Ria DimlaDuty Manager
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Alejandro Quicho,Thank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.Sincerely,Leo CastilloDuty Manager
by A verified traveler from Yucaipa
Posted 28 Aug 2024
Nice little hotel. Very comfortable and the breakfast is great. Very friendly staff, we enjoyed our time in there
Comment from Hotel Management
29 Aug 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Ms. Nancy,Thank you for sharing your experience with us! We’re delighted to hear that you found our hotel to be comfortable and that you enjoyed our breakfast offerings. It’s wonderful to know that our staff contributed to making your stay pleasant with their friendliness. We strive to create a welcoming environment for all our guests, and it’s always rewarding to hear that our efforts made your time with us enjoyable. We truly appreciate your kind words, and hope to have the pleasure of welcoming you back in the near future!At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 25 Aug 2024
Great place to stay!!! Very clean and the staff is very helpfulz
Comment from Hotel Management
26 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Gene,Thank you for your fantastic review! We’re delighted to hear that you had a great stay with us. It’s wonderful to know that you found our hotel very clean and that our staff’s helpfulness made a positive impression on you.Maintaining a high standard of cleanliness and providing excellent service are top priorities for us, and it’s gratifying to see that our efforts contributed to your enjoyable experience.We look forward to having the pleasure of welcoming you back in the future for another outstanding stay.Best regards,Leo CastilloDuty Manager
by A verified traveler
Posted 24 Aug 2024
the few times i have been here alway s clean good to me
Comment from Hotel Management
24 Aug 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. William,Thank you for your continued trust and loyalty! We're thrilled to hear that you've had consistently positive experiences during your visits. Maintaining a clean and welcoming environment is our top priority, and it’s wonderful to know that our efforts have made your stays enjoyable.We appreciate your kind words and look forward to welcoming you back for more great stays in the future!At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 23 Aug 2024
Nice staff and accomodating and friendly.
Comment from Hotel Management
23 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Ms. Dolores,Thank you for taking the time to share your feedback. We’re delighted to hear that our staff made a positive impression with their friendliness and accommodating service. Your satisfaction is our priority, and we’re glad it showed during your stay.We hope to have the pleasure of welcoming you back in the future.Kind regards,Leo CastilloDuty Manager
