Ratings based on 538 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Perfect! Beautiful property, clean unit, great food! Connected to the mall with lots of nice shops and good restaurants. Very comfortable and enjoyable stay. My new favorite! I’ll be back for sure!
Comment from Hotel Management
14 Nov 2024 by The Aruga Team, Hotel Management
Dear Mary Rose, Thank you so much for the review! We're delighted to hear you enjoyed the beautiful property, clean accommodations, and delicious food. It's great that you found the mall connection convenient for shopping and dining, making your stay even more enjoyable. We're honored to be your new favorite, and we can't wait to welcome you back soon!Sincerely, The Aruga Team
by A verified traveler
Posted 23 Sep 2024
Great value. Great staff.
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear Jo Ann, Thank you for taking the time to rate us. We hope to see you back soon in Aruga Apartments. Sincerely, The Aruga Team
by A verified traveler
Posted 23 Sep 2024
Great staff and very clean. Close to everything.
Have always stayed at Aruga whenever I am in town and is always my go to place. Good value.
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear Jo Ann, Thank you for your fantastic review and continued loyalty to Aruga Apartments! We're happy to be your go to place whenever you're in town and appreciate your kind words about our staff, cleanliness, and value. We look forward to welcoming you back again soon!Sincerely, The Aruga Team
by A verified traveler
Posted 12 Sep 2024
We have to move to another room on the third in the middle of the night because aircon was leaking and wet the floor and beddings. This causes my anxiety and had to take meds to calm me down. Good that my niece stayed with me.
It was a lot of inconvenience to pack and unpack. the staff were graceful and professional. Then the room we were transferred, some of the channel not working. I had a channel i need to watch (CNN). Told the front desk, they fixed it the next day with another cable box.
Room are superb. Location is excellent. Lots of restaurants around the mall.
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear Robert, Thank you for sharing your experience with us. We're truly sorry for the inconvenience caused by the room transfer and we appreciate your understanding. We're glad our staff was able to assist you gracefully and professionally. I also apologize for the TV issue and appreciate your patience while we resolved it. We're happy to hear you enjoyed the room and our location despite the challenges. We hope to provide you with an even smoother stay next time.Sincerely, The Aruga Team
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear MA ELMA, Thank you so much for taking the time to rate us. We appreciate your time and we hope to see you back soon. Sincerely,The Aruga Team
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear mary, Thank you for taking the time to rate us. Wehope to see you back soon in our property. Sincerely, The Aruga Team
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear Severo, Thank you for taking the time to rate your stay with us. We value your feedback and would love to know more about how we can improve your experience. Please feel free to share any additional comments or suggestions. We hope to welcome you back for a better stay in the future.Sincerely, The Aruga Team
by A verified traveler
Posted 31 Jul 2024 on Hotels
Relaxing and comfortable stay, this is always our go to relax place, after a tiring shopping in the powerplant mall. Aruga has a connecting tunnel to the mall, which make our shopping more convenient.
Comment from Hotel Management
6 Aug 2024 by The Aruga Team, Hotel Management
Dear Anonymous, Thank you for sharing your experience! We're delighted to hear that Aruga Apartments is your preferred place to unwind after a day of shopping at Power Plant Mall. The convenience of the connecting tunnel truly makes the transition from shopping to relaxation seamless. We look forward to welcoming you back for more comfortable and relaxing stays. Sincerely, The Aruga Team
by A verified traveler
Posted 31 Jul 2024
Quick overnight before heading off and it was a convenient area so close to power plant mall and Poblacion for some great bars.
Comment from Hotel Management
6 Aug 2024 by The Aruga Team, Hotel Management
Dear Patricia Anne, Thank you for your rating and review. We are glad that you find convenience in our property and proximity and our location to your advantage. We can't wait to have you back in Aruga Apartments. Sincerely, The Aruga Team
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
25 Sep 2024 by The Aruga Team, Hotel Management
Dear Gregory, Thank you for your rating. We're truly sorry to hear that your experience did not meet your expectations. We’d appreciate the opportunity to understand what went wrong and how we can improve. Please feel free to reach out to us directly with any details so we can address the issue and ensure a better stay in the future.Sincerely, The Aruga Team
