Ratings based on 610 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Good place to stay. Closer to every thing!!
by A verified traveler
Posted 15 Sep 2024
Very helpful and friendly staff, and the property itself is an incredibly nostalgic experience for those who adore older hotels. The complimentary breakfasts are straight out of the 80s/90s, plenty of choices including red hot dogs and breakfast classics like tapa (tough, not recommended) and tocino (cooked crispy, delicious).
Reviews that mention mold are on point, unfortunately, particularly visible in shower grout/sealant. Rooms are otherwise appropriately maintained. TV in my room had a defective screen with bizarre scan lines, but I never used it so not a huge deal.
Prospective guests should be aware of the Greenbelt mall renovations taking place right across the street. Extremely noisy demolition work throughout my stay that lasted anywhere between 8am and 10pm (occasionally past midnight when the crew thought they could get away with "quieter” work on interior parts of the mall).
Not the worst if you're mainly using the room for sleep, but unbearable if planning to sleep in or stay in your room. Charter House should consider soundproofing options/better windows that don't rattle, especially since the Greenbelt project is supposed to continue for years.
Super convenient location, though, hard to complain for the price. A 7-11 next door for snacks or small purchases, a bank on the right if required. Again, great staff, especially housekeeping who located sheets to help with my skin allergies/fragrance sensitivities. Just maybe bring some very good earplugs.
by A verified traveler from san jose
Posted 13 Sep 2024
They made my pay prior upgrade but they give me a small room, noisy and smelly smoke.
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 26 Aug 2024
We enjoyed our stay at The Charter House, with walkable restaurants and shopping around is a plus. The hotel is very clean, no smell, very friendly staff. Definitely will recommend!
Thank you.
by A verified traveler from Riverside
Posted 15 Aug 2024
by A verified traveler
Posted 14 Jul 2024
My overall stay is very staff are excellent except for the musty odor of the room
by A verified traveler
Posted 14 Jul 2024
free of breakfast is good
by A verified traveler
Posted 10 Jul 2024
The place was very accommodating
by A verified traveler
Posted 8 Jul 2024
Plugged shower drain. Pool without sun & cold. Otherwise a nice place & great location.
