Ratings based on 35 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 5 Jul 2023
Property is very dated and damaged. (Carpets are stained, furniture is ripped, etc.) The ceilings also showed significant water damage and the shower was rusted. It’s very difficult to walk anywhere from the hotel. All that said, the staff were very friendly and helpful.
Comment from Hotel Management
6 Jul 2023 by John, Hotel Management
Dear Mr. Nathan, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience that made you uncomfortable. We take your feedback seriously and will address this issue promptly to ensure our facilities are well-maintained and cared for. It is an honor to serve you and we look forward to welcoming you back shortly. Thank you and stay healthy!
5 out of 5
by A verified traveler

Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
20 Apr 2023 by John, Hotel Management
Dear Mr. Philip, Thank You for ypur good review.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2020
1 out of 5
by A verified traveler from Australia

Posted 23 Dec 2019
They were not cleaning the bed sheet well they weren’t putting much time on it not happy with service
4 out of 5
by A verified traveler

Posted 22 Nov 2019 on Travelocity
the hotel is very comfortable and spacious. lots of entertainment in this hotel thank you
5 out of 5
by A verified traveler

Posted 4 Oct 2019 on Orbitz
Great room would love to stay there again on my next trip
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jul 2019
3 out of 5
by A verified traveler

Dark Dirty room and bad view.

Posted 29 Jun 2018 on Hotels
The room was dirty, view of the room was bad but maybe that what you got if book deluxe room. In addition, the room so dark, need more lamp in the room. Fridge was empty. When book through hotels.com its said i get free breakfast for 3, in fact i only get 2. Hotel reception said its hotels.com mistakes. Thank god the staff was friendly but cant really help me with the breakfast problem.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jun 2018
4 out of 5
by A verified traveler from Usa

Posted 8 Jun 2018
Great hotel but could still use some Western training. We booked a top suite. They offer a kitchenette with not even soap or tissues if you eat inside. Had to ask for extras like toilet paper and a bowl a few times. Also got a message they had adaptors and microwave for use. Every time we asked for items on the list it was not available. Then don’t offer it on the list or buy more to have when suite guests book. I really felt like there was not extra treatment for maximum room like normal hotels do. Staff was sweet. Music is dining room was so loud we took the farthest tabke away and we never went back. It was horrible. Turn it way down it’s not a night club. Over all it was nice but staff could use more training and please lower music or get new singers.
Back to Hotel Details Showing Reviews 1 - 10 of 35 Next