Ratings based on 10 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Xanadu Hotels, Hotel Management
Dear Bilal,Thank you for choosing Xanadu Makadi Bay for your vacation in Egypt. We are glad to see that you had an enjoyable stay at our hotel and we are already looking forward to your next visit.Best regards,Your Xanadu Team
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Xanadu Hotels, Hotel Management
Dear Tatyana,Thank you for your wonderful feedback. We are thrilled to hear that you had a fantastic experience at Xanadu Makadi Bay. We look forward to welcoming you back for another memorable stay.Best regards,
Your Xanadu Team
by A verified traveler
Posted 25 Sep 2024
Beautiful hotel
Comment from Hotel Management
25 Sep 2024 by Xanadu Makadi Bay, Hotel Management
Dear Donna,We are highly appreciate your experience feedback about your stay in our hotel and we will be happy to welcome you again in our hotel.
by A verified traveler
Posted 17 Aug 2024
Great place, thanks for the wonderful vacation
Comment from Hotel Management
23 Aug 2024 by Xanadu Hotels, Hotel Management
Dear Ayman,Thank you for your kind words and for choosing our hotel for your vacation. We're thrilled to hear that you had a wonderful time with us. It was our pleasure to have you, and we look forward to welcoming you back for another great stay in the future.Best regards, Your Xanadu Team
by A verified traveler
Posted 16 May 2024
Only thing is about the pool temperature is very cold for kids,
Comment from Hotel Management
17 May 2024 by Xanadu Hotels, Hotel Management
Dear Murat,Thank you for choosing Xanadu Makadi Bay for your holiday and for sharing your valuable feedback with us. Meeting the expectations of our guests and ensuring their satisfaction is one of our top priorities. We are happy to hear that you had a pleasant stay in overall. However, we are sorry for your negative experience regarding the low pool water temperature. Your feedback guides us to identify the areas we should improve. We look forward to welcoming you again soon and offering you a much more enjoyable holiday experience. Kind regards, Xanadu Family
by A verified traveler from fresno
Posted 2 Jul 2023
Comment from Hotel Management
24 Jul 2023 by Xanadu Makadi Bay, Hotel Management
Dear Guest,Thank you for preferring the Xanadu Makadi Bay Resort for your holidays and for sharing a review on Expedia.We are sorry to see that you seem not to have been entirely satisfied with your stay. Please help us understand how we can provide a better experience in the future.Thank you once again for staying with us. We hope to welcome you back soon.Best regards,Your Xanadu Team
by A verified traveler
Posted 10 May 2022
It was an amazing holiday
Comment from Hotel Management
11 May 2022 by Xanadu Makadi Bay, Hotel Management
Dear Guest,
Thank you for spending your holidays at the Xanadu Makadi Bay, High Class and for sharing your review on Expedia. We are very happy that you had a successful holiday and were satisfied with our services.
We hope to greet you again at a Xanadu Hotel of your choice very soon.
Best wishes,
Your Xanadu Team
by A verified traveler
Posted 12 Nov 2024
Hotel was fine. The Airport Delivery Service provided by the Hotel was awful. Based on the priving level in Egypt it was very expensive (USD45 /30 km). The driver asked for our flight number to determine the correct terminal. However, he dropped us off at the wrong terminal. As both terminals are not directly next to each other and no one could say if or if not a free shuttle is avaylable, we got another cab at the airport. This is very bad service, in particular for the price.
Comment from Hotel Management
13 Nov 2024 by Xanadu Makadi Bay, Hotel Management
Dear Mr. Michael, Warm greetings from Xanadu Makadi Bay. We are really sorry. Managment of the tranfer company was informed about your feedback.We hope to see you again in our hotel.
by A verified traveler
Posted 1 Oct 2024
Einfach perfekt. Super sauber, sehr leckere Speisen, tolle Pool Landschaft, sehr ruhige Ecken und auch Action Ecken vorhanden, sehr sehr sehr freundliches Personal in ALLEN Bereichen. Von Gärtner bis Kellner, Barkeeper, Rezeptionist....alle super freundlich.
Comment from Hotel Management
4 Oct 2024 by Xanadu Hotels, Hotel Management
Sehr geehrter Ilker,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre positiven Eindrücke mitzuteilen. Es freut uns sehr zu hören, dass Sie mit der Sauberkeit unseres Hotels, der Kücheneinrichtungen und der Poolbereiche zufrieden waren. Ihr Lob für unsere Teammitglieder ehrt uns ganz besonders. Ihre freundlichen Worte werden eine große Motivation für unser Team sein.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen, Ihr Xanadu-Team
by A verified traveler
Posted 13 May 2023 on Ebookers
Sehr schöne saubere Anlage mit freundlichen und hilfsbereiten Angestellten. Ein Augenmerk auf die Sauberkeit am Strand wäre schön.
Comment from Hotel Management
15 May 2023 by Xanadu Makadi Bay , Hotel Management
Sehr geehrter Vincenzo,Vielen Dank dass wir Sie unseren Gast nennen durften und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt auf ebookers zu kommentieren.Wir freuen uns sehr, dass Sie einen erholsamen Urlaub hatten und danken Ihnen für Ihre Weiterempfehlung. Bis bald zu einem neuen Xanadu High Class Urlaubserlebnis!Mit freundlichen Grüßen,Ihr Xanadu Team
