Ratings based on 154 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Aqua park was spectacular!!! and the staff was great.
by A verified traveler
Posted 1 Sep 2024
Really great hotel, always got beds, good good, only negative was the drinks. Warm beer and awful cocktails. I didn’t drink all week due to them being so bad. Staff lovely and attentive
by A verified traveler
Posted 24 Aug 2024
Very good food, drinks and amenities.
by A verified traveler
Posted 2 Jul 2024
Clean, friendly helpful staff, beautiful pools with good animation team. Food and drinks very good
Comment from Hotel Management
5 Aug 2024 by Doha, Hotel Management
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to seeing you again as a guest in our hotel.
by A verified traveler
Posted 9 May 2024
Super friendly stuff, most of the food is great, accommodation and facilities are awsome
Highly recommended for family with kids that they want to enjoy time on swimming pools and aqua parks, beach is accessible with a shuttle evry 15 minutes and the breach is good for relaxing and diving
by A verified traveler
Posted 25 Feb 2024
by A verified traveler
Posted 5 Jan 2024
by A verified traveler
So much to do, great for a family week in the sun!
Posted 25 Dec 2023 on HotelsStaff here are so friendly and helpful. The rooms are a little tired and basic but had everything we needed. The water slide park was fantastic and we used it everyday. The fun fair rides and arcade are also great, an extra cost but reasonable. There was a great variety of food in the various restaurants although the rules around the a la carte bookings were not clear with different people saying different things. The animation team and activities were great fun and provided variety for us all. Amazing being able to dive from the other hotel and see such great coral and fish. Weather was gorgeous, especially coming from winter in the UK!
by A verified traveler
Posted 19 Dec 2023
Me and my family absolutely loved our stay here. We had the most lovely welcome with drinks on arrival, we was able to get food and drinks upon on arrival whilst we were being checked in. Our bags were all brought to our rooms really promptly with care. The facilities are great, and all the pool areas and gardens were let clean and safe. We loved the aqua park, wave pool and crazy river they were great fun and the fair is a fantastic bonus. The food was amazing, we were a family of 11 taking up 5 rooms and everyone throughly enjoyed the food and drinks. The staff were absolutely fantastic and could not do enough for us. Dasha always checked in with us regularly assuring we was having the best holiday and offered great advice about the best services available around the hotel, she was really friendly and super helpful and we enjoyed seeing her around the hotel she is definitely a credit to serenity. The service is up there with the best I have received and I have been to a lot of hotels in Egypt. There are to many staff to name for their great service as every member of staff was brilliant and couldn’t do enough for us. Our room needed updating but it was kept spotless, the room was really spacious and the beds really comfortable and the bathroom was big with a lovely big shower cubical which is great when you have young children. We had fresh towels and toiletries daily and the cleaner even made a few towel displays for us. I would definitely recommend serenity fun city.
by A verified traveler
Posted 10 Nov 2023 on Hotels
