Ratings based on 33 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Daniela, Hotel Management
Dear dareen,Thank you for taking the time to share your impressions.We would like to apologize, if in your case you were disappointed and your valued comments have forwarded to department heads. We are always appreciating constructive criticism as we see a chance in it to improve our services in order to meet and exceed the expectations of our precious guests.We are looking forward to see you again.With sunny regards, Hotel Management
by A verified traveler
Good hotel for families
Posted 2 Aug 2024 on HotelsComment from Hotel Management
21 Sep 2024 by Daniela, Hotel Management
Dear Pier,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 26 May 2024
The hotel is very clean and well maintained to a high standard. All of the staff are very polite and went the extra mile to make your stay that bit more enjoyable.
Everything I had at the restaurants are on the lines of a 5 Star restaurant, so I was completely surprised by the standards, I enjoyed every single meal I had!
I would highly recommend SUNRISE Tucana Resort -Grand Select- if your visiting Hurghada!
Comment from Hotel Management
27 May 2024 by With sunny regards, Your Hotel Management, Hotel Management
Dear valued guestThank you for choosing SUNRISE Tucana Resort -Select- as your vacation hotel and for your review.We are delighted that you enjoyed your stay with us and we very much hope to welcome you back to the SUNRISE Tucana Resort -Select- in the near future.
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by With sunny regards, Your Hotel Management, Hotel Management
Dear valued guestThank you for choosing SUNRISE Tucana Resort -Select- as your vacation hotel and for your review.We are delighted that you enjoyed your stay with us and we very much hope to welcome you back to the SUNRISE Tucana Resort -Select- in the near future.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
3 Apr 2024 by With sunny regards, Your Hotel Management, Hotel Management
Dear valued guestThank you for choosing SUNRISE Tucana Resort -Select- as your vacation hotel and for your review.We are delighted that you enjoyed your stay with us and we very much hope to welcome you back to the SUNRISE Tucana Resort -Select- in the near future.
by A verified traveler
Posted 27 Mar 2024
Staff very attentious, great pool and beach.
Comment from Hotel Management
27 Mar 2024 by Sayed, Hotel Management
Thank you so much for your feedback . See you soon .
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Sayed, Hotel Management
Thank you for your feedback . See you soon .
by A verified traveler
Posted 1 Mar 2024
Amazing hotel- so clean and modern.
Staff go above and beyond to make your stay here fabulous.
Food is excellent- but it’s the staff that make this place5*
Comment from Hotel Management
5 Mar 2024 by Mohamed , Hotel Management
Dear Paula,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Mohamed, Hotel Management
Dear Stewart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 2 Jan 2024
A great hotel and resort to be honest - just shy of a 10/10 to me. Great for a family trip - huge territory, a very nice beach, a selection of pools, plenty of restaurants. Staff is generally proactive and reachable, friendly. All of the facilities in the Tucana part are very new and in great shape. Perhaps just 2 things that come to mind in terms of potential improvement - food could be a bit more consistent in terms of quality (and ideally an open buffet option in Tucana would be very helpful for those vacationing with kids/toddlers) and WiFi in the area could be better. Otherwise - great value vacation and highly recommended, will consider coming back here
Comment from Hotel Management
13 Jan 2024 by Mohamed, Hotel Management
Dear Boris,SUNNY Greeting from SUNRISE Tucana Resort -Grand Select-Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Regarding the internet connection, the internet has been improved to better connection with the best speedWe have taken notes of your feedback about our culinary services for further improvement. Kindly note that our Kitchen Team are available in restaurants during meal hours and are delighted to respond positively to guests' preferences & requests. Kindly rest assured that food topic remains our priority and we save no efforts in order to please all nationalities. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed all points mentioned in your review with the departments in question. Thanks a lot again for your review. Best Regards, the Hotel Management
