Ratings based on 346 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Resort is on the Red Sea beach with soft sand and clean sunbeds. The resort is clean and food is great
Comment from Hotel Management
27 Dec 2024 by Daniela, Hotel Management
Dear Mr. Edward,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
15 Aug 2024 by Daniela, Hotel Management
Dear Elsie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 7 Jul 2024
Family friendly atmosphere. The main restaurant is very busy but being able to book a table at one of the other restaurants was included in the cost and a welcome touch.
Comment from Hotel Management
7 Jul 2024 by Daniela, Hotel Management
Dear Shaiz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hadeer, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Daniela, Hotel Management
Dear valued guest,The SUNRISE Royal Makadi Resort -Select- Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments!We hope to welcome you once again in the nearest future at SUNRISE Royal Makadi Resort -Select and wish you all the best!Sunny regards,Hotel Management
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Daniela, Hotel Management
Dear Mr. Paul,Thank you for sharing your impressions about our resort! We hope to welcome you soon again.With best regards, Hotel Management
by A verified traveler
Loved the beach
Posted 9 Apr 2024 on HotelsMy favourite thing about this hotel was the beach. Not the most picturesque, but had comfy padded sunbeds (organised in groups with shades and screens), gentle sandy slope in the sea, good snorkelling right off the beach and a camel giving rides for children. The kids loved the water slides and the pools were well maintained and life-guarded. The hotel was generally spotlessly clean and gardens well kept.
Our room in the family block near the slide pool was plenty big enough for 4, and our kids really appreciated having full size bunk beds rather than sharing a sofa bed, but the fittings were a little tired and the shower screen in the bathroom leaked.
The food was above average for this type of hotel but not outstanding. The beer, wine and spirits were fine but the cocktail menu was a bit of a letdown.
The activities were variable in quality. Lots of enthusiasm from the Animation team but some of the sports equipment was poor or broken, particularly the archery and mini golf. The evening entertainment shows were a little below par.
Comment from Hotel Management
9 Apr 2024 by Daniela, Hotel Management
Dear Ms. Laura,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 20 Feb 2024
The hotel grounds are beautiful, immaculately kept. House keeping is great, left our room spotless everytime,
Reception staff are good however most questions or asks were met with a flat no for us 😬
Room was nice, spacious and clean with a bunk for the kids and balcony. My biggest gripe with the room was the mission it was to get anywhere - three flights of stairs (no lifts) and a long walk from the main area restaurants and everything else. I wish we had asked to move rooms but we felt embarrassed to ask and also scared after receiving flat nos for other requests 😬
Pools - are nice however the biggest downside of our trip - not heated as they claim! The pool with the slides is slightly warmer than the pool right next to it however still so cold which was not fun for the kids.
Really difficult to get an a la carte restaurant booking and unsure when they open for bookings but seemed to be full everytime we tried. Buffet restaurant good selection of food.
Animation team are great and beach is lovely. Service for drinks at pools and restaurants is hit and miss
Comment from Hotel Management
21 Feb 2024 by Mohamed, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 20 Feb 2024
The hospitality was amazing all within a reasonable price
Comment from Hotel Management
21 Feb 2024 by Mohamed, Hotel Management
Dear Husna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 20 Feb 2024
The hotel itself was lovely and the food was great. The best entertainment I have seen on the beach which was provided by the team. Lovely baby sitting staff ( I had a lovely lady called Vika)
The only issue I had which ruined my trip is the currency issues. Please make sure you have Euros/GBP and exchange prior to entering the country. I bought GBP cash and made the mistake of exchanging into dollars at the hotel. They give you larger bills (💵 100) but then struggle to accept them back as payment unless they are in prestige condition as the bank wont accept them. They have a machine to provide you with Egyptian dollars only but hardly any places accept Egyptian dollars within the resort- only the market places but they put up a fight.
The prices within the resort for any pharmacy related products or toys are a total rip off. (More expensive than NYC- which surprised me!)
Comment from Hotel Management
21 Feb 2024 by Mohamed, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
