Ratings based on 106 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by hotel team , Hotel Management
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
by A verified traveler
Posted 14 Sep 2024
Amazing resort with amazing service it will be not the last time
Comment from Hotel Management
21 Sep 2024 by hotel team, Hotel Management
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
by A verified traveler
Amazing Makadi Short vacation
Posted 7 Sep 2024 on HotelsAmazing stay with my frind and his family , only Buffet need some upgrades, especially the desserts, at all thank you Jaz Saraya Resort
Comment from Hotel Management
8 Sep 2024 by hotel team , Hotel Management
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
by A verified traveler
Posted 12 Aug 2024
I recently stayed at the Jaz Makadi Saraya Resort with my family, occupying 4 rooms. Upon arrival, I declared my two kids, knowing that two children under 12 stay free. However, Mr. Mahmoud, the assistant front desk manager, insisted I upgrade to a family room, claiming my booking only allowed two adults and one child. Despite my youngest being just 5 years old and there being no significant difference between the rooms, I was forced to pay the upgrade. I later discovered that other guests who didn’t declare their kids had no issues and were not charged extra. Mr. Mahmoud was inflexible and maintained a fake smile throughout the process. Another front desk staff member, also named Abanoub, appeared unfriendly and only smiled at foreign guests.I also noticed deliberate reductions in air conditioning in both the reception bar and restaurant, making these areas uncomfortably hot. The lighting in the reception bar was dimmed, seemingly to discourage guests from staying too long and consuming more food and beverages.The animation team has declined compared to previous years, lacking the expertise of former members like Shams. They now pressure guests to write positive Google reviews on the spot and even take photos to send to their management.On the positive side, Mr. Mahmoud Takey, the front desk manager, resolved an issue for another room in our group, and Abanoub, a waiter in the reception bar, was always helpful and smiling. Abd El Masseh, a waiter is also perfect
Comment from Hotel Management
13 Aug 2024 by Hotel team , Hotel Management
Dear Mr. MinaGreetings from Jaz Makadi SarayaLet me seize this opportunity to thank you for your interest in our hotel and for taking the time to write to us.Please be sure that the whole team at Jaz Makadi Saraya is highly committed to providing every guest with a perfect holiday experience and that we relentlessly work on the continuous improvement of the services that we offer.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify any errors or mistakes; as we strive to achieve the highest ever level of our future guests’ satisfaction .We look forward to receive you soon at Jaz Makadi Saraya and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Sincere regards,Saraya Team
by A verified traveler
Posted 11 Aug 2024
All was good
Comment from Hotel Management
13 Aug 2024 by Hotel team , Hotel Management
Dear Valued Guest Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Hotel team , Hotel Management
Dear Mr. GamalThank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team
by A verified traveler
Not a five star hotel
Posted 22 Jun 2024 on HotelsNeach is amazing for swimming and. Snorkling . The food quality was good other than this nothing is good
Rooms although very clean but old and bathrooms are old as well as furniture, the sofa bed not comfy ar all, the airconditions in the room are very old and very noisy
The air-conditioning not working in restaurants so we were eating all swetong as it was so hot
The beach is far from the hotel about 1 km walk and to our surprise there was no shuttle or golf car so wd had to walk in 42 degrees to reach the beach which is very hard for children and old people
The restaurant on the beach serving only fast food and the same everyday which was very frustrating for all of us burger shawerma and pizza, if you want a change like pasta or vegetables you have to go to the main restaurant which is 1 km going and another back in this extremely hot weather so we could not do it
In general i would never go again
Comment from Hotel Management
23 Jun 2024 by Hotel team , Hotel Management
Dear Mr. Ahmed ,Thank you for choosing Jaz Makadi Saraya Resort to spend your vacation. We try very hard to offer every guest the perfect holiday experience. Thank you for the valuable and helpful information on the individual points in your feedback. Please be assured that we take your comments very seriously and will look for immediate solutions and implement them. It would be our pleasure to welcome you again soon.Sincerely,Jaz Makadi Saraya Resort Team.
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by Hotel team , Hotel Management
Dear Mr. GamalThank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued review. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards,Your Jaz Makadi Saraya Team
by A verified traveler
Posted 3 Apr 2024
Great staff and very safe environment for families with young children
Comment from Hotel Management
3 Apr 2024 by Hotel team , Hotel Management
Dear Mr. Miller. Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.
by A verified traveler
Posted 30 Apr 2023
All the workers were wonderful and did everything to make my family and I very happy. And Elrahman and Talaat were very nice and helpful. I definitely recommend this place.
Comment from Hotel Management
30 Apr 2023 by Hotel team , Hotel Management
Dear Enas Greetings from Jaz Makadi Saraya Resort Thank you for sharing your impressions and memories, we are pleased to learn of your superb holiday and we are grateful for your top hospitality marks and wish to welcome you very shortly.With warm regards,Hotel Management.
