Ratings based on 455 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Convenient location for walking to Christmas markets. Very helpful staff.
Unusual frosted glass bathroom doors provide less privacy.
Parking is offsite in nearby public parking garage.
Comment from Hotel Management
18 Dec 2024 by Jürgen Axel, Hotel Management
Sehr geehrter Eric,vielen Dank für Ihr positives Feedback zu unserem Standort und unserem hilfsbereiten Team. Wir bedauern, dass Sie die Glasbadtüren als unangenehm empfunden haben. Bezüglich des Parkens sind wir bemüht, unseren Gästen die Informationen über die nahegelegene Parkmöglichkeit zur Verfügung zu stellen.Herzliche Grüße aus MainzMercure Hotel Mainz City CenterJürgen Axel, Hoteldirektor
by A verified traveler
Posted 1 Oct 2024
Modern, well-kept, comfortable. Close to Altstadt. Convenient to public transportation and taxi. Good value.
by A verified traveler
Stay away - No privacy - Doors cannot be locked
Posted 13 Sep 2024 on HotelsThis was the first time I stayed at this particular hotel. Not going beat around the bush, here are negatives that are the reason for my ratings:
- WiFi might as well not be provided, its that bad. I travelled for work but I could not get any work done because the WiFi disconnects ever 5 seconds
- On the first day I asked for an Iron and it could not be provided because there were none left. Didn't bother me too much as I had some other clothes I could wear. On the second day I did get an iron but I was in the bathroom when a staff member knocked on my door. Instead of waiting, they actually just opened the door and walked in! I had to tell them to stay outside and then they closed the door and left. I have been travelling on business for years now and this has never happened! What is the point of even 'locking' the door if someone can just walk in?
I don't recommend anyone staying at this hotel
by A verified traveler
Great hotel in centre of Mainz
Posted 19 Aug 2024 on HotelsIt was late when I got to Mainz but the hotel was easy to find and check in was quick and easy. Room was spot on for my time in the city.
Everything was within walking distance and the main station is close by so getting anywhere by bus, tram or train is very easy
Comment from Hotel Management
22 Aug 2024 by Jürgen Axel, Hotel Management
Dear Michael, Thank you for choosing Mercure Hotel Mainz City Center and for sharing your positive experience. We are delighted to hear that you found our hotel convenient and that you enjoyed your stay in the city center. Our central location and easy access to public transportation indeed make exploring Mainz hassle-free. We look forward to welcoming you back in the future. Herzliche Grüße aus Mainz, Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor
by A verified traveler
Posted 29 Jul 2024
A C didn’t work for my entire stay and staff was fairly unhelpful.
Comment from Hotel Management
9 Aug 2024 by Jürgen Axel, Hotel Management
Dear Charles, we apologize for the inconvenience with the air conditioning. Your feedback about the staff's assistance is concerning and will be addressed internally. We appreciate your review. Herzliche Grüße aus Mainz, Mercure Hotel Mainz City CenterJürgen Axel, Hoteldirektor
by A verified traveler
Lovely Mainz
Posted 8 Jul 2024 on HotelsLovely hotel, spacious room with windows that opened.
Close to main Central Train Station, restaurants, supermarket and Old Town sites.
Comment from Hotel Management
26 Jul 2024 by Jürgen Axel, Hotel Management
Dear Tiziana,Thank you for your kind review. We are delighted to hear that you enjoyed our spacious rooms and convenient location. We look forward to welcoming you back at our hotel.Best regards from MainzMercure Hotel Mainz City CenterJürgen Axel, General Manager
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Jürgen Axel, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,MERCURE Hotel Mainz City CenterJürgen Axel, General Manager
by A verified traveler
Posted 21 Jun 2024 on Hotels
No air conditioning in the room. Hotel did not inform us before arrival that the air con was not working in road side rooms
Comment from Hotel Management
25 Jun 2024 by Jürgen, Hotel Management
Dear Suzanne, We apologize for the inconvenience regarding the air conditioning in your room. We regret not informing you beforehand. Your feedback is valuable to us for improvement. Herzliche Grüße aus MainzMercure Hotel Mainz City CenterJürgen Axel, Hoteldirektor
by A verified traveler
Great affordable option for Mainz.
Posted 11 Jun 2024 on HotelsThe family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.
Comment from Hotel Management
25 Jun 2024 by Jürgen, Hotel Management
Lieber Tanner herzlichen Dank für Ihr lobendes Feedback zu unserem Frühstücksbuffet und unserem freundlichen Personal. Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten. Herzliche Grüße aus Mainz, Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor
by A verified traveler
Fantastic stay
Posted 10 Mar 2024 on HotelsFantastic hotel, so clean and tidy. The staff were very friendly and helpful.
Comment from Hotel Management
12 Mar 2024 by Jürgen, Hotel Management
Dear Rachel, thank you for taking the time to share your fantastic experience at Mercure Hotel Mainz City Center. We are delighted to hear that you found our hotel clean and tidy, and that our staff were friendly and helpful. Your kind words are greatly appreciated. Herzliche Grüße aus Mainz, Jürgen Axel, General Manager.
