Ratings based on 170 Verified Reviews

4.4 out of 5
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 21 Dec 2024
Clean property! Excellent staff and service, but parking spaces were limited.
Comment from Hotel Management
24 Dec 2024 by Author, Hotel Management
Dear Guest, Thank you for your positive review! We're delighted to hear that you were pleased with our service and team. We appreciate your feedback regarding the limited parking spaces and will look into ways to improve this in the future. We hope to welcome you back soon! Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager
5 out of 5
by A verified traveler

Posted 29 Oct 2024
Great place to stay in Mainz. Friendly staff. Good breakfast. Large family room. Very clean. Recommended
Comment from Hotel Management
30 Oct 2024 by Author, Hotel Management
Dear Federica, Thank you for your positive feedback. We are delighted that you enjoyed your stay with us. We really appreciate your recommendation and hope to welcome you back soon. Best regards, Your team from the H-Hotels Sergej Rosenberg - Online Reputation Manager
5 out of 5
by A verified traveler

Posted 28 Oct 2024
Great
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear James, Thank you for taking the time to give us your feedback. We are very pleased that you were satisfied with your stay. Your opinion is important to us and motivates us to continue to do our best. Best regards from the H2 Hotel Mainz, Your team from the H-Hotels Sergej Rosenberg - Online Reputation Manager
4 out of 5
by A verified traveler

Posted 19 Oct 2024
We liked the heated floors in the bathroom. Decor was modern and clean. Self check in was not available at the time so the check in process could have been faster.
Comment from Hotel Management
21 Oct 2024 by Nicole Krötz - Online Reputation Manager, Hotel Management
Dear Eva,Thank you very much for choosing our H2 Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon.Kind regards from Mainz, Your H-Hotels Team
4 out of 5
by A verified traveler

Posted 11 Oct 2024
Breakfast is excellent
Comment from Hotel Management
14 Oct 2024 by Nicole Krötz - Online Reputation Manager, Hotel Management
Dear William,It was a great pleasure to welcome you to our H2 Hotel. It was great that you were satisfied with your stay, had a "excellent breakfast" ;) If there is anything you need during your time with us, please do not hesitate to contact our friendly staff. We hope to welcome you back to Mainz soon.Best regards, Your H-Hotels Team
3 out of 5
by A verified traveler

Posted 28 Sep 2024
Rooms are clean , but small without any chairs, only a small ottoman. No tissues in the rooms and our TV stopped working.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Anne Louise, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
5 out of 5
by A verified traveler

Posted 15 Sep 2024 on Travelocity
Small but clean room. Staff was very friendly and accommodating. Free breakfast was terrific. Very close to the Rhine for walking and seeing Mainz. Definitely recommend.
Comment from Hotel Management
27 Sep 2024 by Sergej Rosenberg - Online Reputation Manager, Hotel Management
Dear Thomas, We would like to thank you very much for your fabulous feedback regarding your stay in our hotel. It's great that you were able to enjoy your time to the fullest. Please recommend us to others and visit us again soon for another excellent time.King regards, Your team from the H-Hotels, Sergej Rosenberg - Online Reputation Manager
5 out of 5
by A verified traveler

Posted 13 Sep 2024
Great staff, clean, and wonderful breakfast.
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Brain, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members and breakfast. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
5 out of 5
by A verified traveler

Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Rodrigo, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H2 Hotel Mainz. King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
4 out of 5
by A verified traveler

Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Author, Hotel Management
Dear Arik, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
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