Ratings based on 180 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Clean room with a Good location near transportation and restaurants
Comment from Hotel Management
8 Nov 2024 by Bas (Front Office), Hotel Management
Dear John,Thank you kindly for your review and positive remarks! It has been a great pleasure to welcome you and we would look forward to do so again the future!Kind regards,BasFront Office
by A verified traveler
Posted 28 Sep 2024
Lovely, convenient hotel with very helpful staff. Only thing I would flag is that the bathroom windows let a lot of light into the room through the frosted glass door, so something to be aware of if you're hoping to sleep in!
Comment from Hotel Management
28 Sep 2024 by Bas (Front Office), Hotel Management
Dear Kelly,Thank you kindly for your honest and lovely review. We are more than grateful, that we had the oppertunity to accomodate you and to deliver you the level service that you highly appreciated. Also thank you for sharing your thoughts on the interior of the rooms. I do fully understand your remark and we will take it into consideration as we are planning to make larger improvements in 2025. Again, I would like to express our appreciation and would look forward to welcome you again in the future. Kind regards,Bas AntonisseFront Office
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Bas (Front Office), Hotel Management
Dear Alex,Thank you kindly for providing us with a review. We are very grateful and glad that you took this time and effort and we are especially statisfied with the 5/5 review. We, as a team, take great effort into providing the best possible experience and are very happy that this came across during your stay.Thank you once more and hopefully till next time in Mainz!Kind regards,BasFront Office
by A verified traveler
Posted 23 Sep 2024
Great location so close to the train/bus station. Shoutout to Bas who was extremely helpful and kind. He suggested great restaurants and helped organize our trip to Frankfurt Hahn Airport. He has a great talent in customer service and hotel management. Thank you Bas for making our stay that much nicer!
Comment from Hotel Management
24 Sep 2024 by Bas (Front Office), Hotel Management
Dear Jonathan,Thank you kindly for taking the time and effort to provide us with a review. It has been a great pleasure to welcome you to our hotel and we are more than happy and grateful, that you rate your stay 5/5. On a personal note, I would like to thank you for the comments on the service. I, as well as my collegues, remain dedicated to provide you with a high level of service and I am glad that this came across. To me personally, it has been just as much of pleasure to support and accomodate you during your stay, as it has been for you to stay with us.I wish you a pleasant time in Italy and hopefully till next in AC-Hotel Mainz!Kind regards,BasFront Office
by A verified traveler from Smithville
Posted 13 Aug 2024
Nice hotel close to the Mainz Hbf. Conveniently close to restaurants and within walking distance of downtown.
Comment from Hotel Management
17 Aug 2024 by Bas (Front Office), Hotel Management
Dear Mr. Arthur,Thank you kindly for your sincere and brief feedback. We found this be very valuable and are utterly grateful for you doing so. We take your positive words and grading and are happy to share it with the team. Thus, it motivates us addionatelly to keep up the high standard we persue. We would be happy to accomodate you again in the future!Kind regards,BasFront Office
by A verified traveler
Posted 18 Jul 2024
Good hotel for business or short stay
Comment from Hotel Management
18 Jul 2024 by Bas (Front Office), Hotel Management
Dear Jaime,Thank you kindly for your brief and sincere Review. We highly appreciate you taking the time and effort to provide us with one as it gives us an insight in our first priority: the experiences of our guests! We are more than statisfied that you enjoyed your stay that much, but remain dedicated to improve and make sure to offer you a 5/5 experience in the future. Again thank you and hopefully till next your next visit in Mainz!Kind regards,BasFront Office
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Bas (Front Office), Hotel Management
Dear anonymous guest,Thank you for your review. We highly appreciate this effort. Do not hesitate to give us a clearer insight in our shortcomings as we are eager to improve even more and to offer you a 10/10 experience in the future. Kind regards,BasFront Office
by A verified traveler
Posted 9 Jul 2024
Helpful staff, close to main train station.
Comment from Hotel Management
14 Jul 2024 by Bas (Front Office), Hotel Management
Dear Karen,Thank you kindly for taking the time and effort, to provide us with a review. We highly appreciate this gesture, especially if the rating is as good as your own. We take high effort to provide our guests with the exact 5/5 experience as you experienced during your stay. With your review, we remain dedicated and additionally motivated to keep up this standard. Thank you very much and hopefully till next time in Mainz!Kind regards,BasFront Office
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Bas - Front Office, Hotel Management
Guten Abend Nicole,Wir danken Ihnen ganz herzlich für Ihre Bewertung. Es freut uns sehr, dass sie uns dermaßen hoch bewerten und Ihr Aufenthalt dermaßen genossen haben. Wir würden uns freuen Sie zukünftig erneut begrüßen zu dürfen.Mit freundlichen GrüßenBas Antonisse
by A verified traveler
Posted 20 Feb 2024
Clean and quiet. Easy access to public transit.
Comment from Hotel Management
20 Feb 2024 by Bas - Front Office, Hotel Management
Dear Terry,Thank you so much for your review. We highly appreciate you taking the effort to provide us with one. Moreover, we appreciate the positivity and the feedback you provided. If the occasion would allow it, we would be more than happy to welcome you again to our hotel in Mainz. Kind regards,BasFront Office
