Ratings based on 947 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kailua Kona
Posted 23 Oct 2024
Free shuttle to the disney parks station
by A verified traveler
Posted 23 Oct 2024
Excellent service from staff and the hotel was very clean, comfortable and spacious.
by A verified traveler
Posted 16 Oct 2024
This park was beautiful and all of the cast members were friendly and helpful. We visited with a disability pass and the process less than user friendly. The process 2as not explained well on the website and when we tried to clarification at customer service upon arrival, we were directed to the rides. Not knowing how to use the pass we waited in line for 30 minutes, then the cast member moved us to the standby line, but our wait increased from the remaining 30 minutes to 65 minutes. Then the pass was entered incorrectly and we almost had to wait another 45. That confusion was cleared up, however the second cast member had already entered a standby which we then had to wait around for expiration before we could sign up for another ride. I feel like there must be a more guest friendly way for this to operate.
Ultimately we did enjoy the attractions we were able to ride.
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 5 Oct 2024
Spectacular staff makes this a nice visit. Breakfast buffet was great. Everything else was great except the pillows and bed. They weren’t very comfortable in my opinion. The bed was alright I guess because I like a hard bed. But we really didn’t like the pillows.
by A verified traveler
Posted 4 Oct 2024
Excellent service and property! Highly recommend.
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Love the amenities provide by hotel. Supper at night, free flow of soft drinks from drink machine, water server on each floor. Shuttle service to and from Maihama station was superb. Would definitely stay here again if I need to get to Disney park early.
by A verified traveler
Posted 14 Sep 2024
Shuttle very infrequent. I almost stayed at another hotel that had a shuttle three times an hour. This hotel has several in the early morning and then not again until 7 pm.
